The Manager of IT will be responsible for leading the IBM i Implementation team responsible for new client on-boarding processes and client migrations. Manager will oversee team projects and collaborate with other support teams in IBM i Engineering, Information Security, Platform Engineering, Product Engineering and Sales Architecture to deliver service to Ensono clients. The Manager of IT will be responsible for cross-functional collaboration and communication to effectively identify areas where automation can create efficiencies, process improvement, cost savings, resource optimization. This role also requires high level of curiosity and creativity to work around complex technical & business challenges.
Job Responsibilities:

• Drive operational excellence through process improvement and automation.
• Matrix manage global resources and be a key influencer.
• Implement and report metrics demonstrating the value add to the business and end user community.
• Own all facets of performance and career management for the team and hold regular one-on-one meetings with all team members.
• Provide both technical and 'soft skill' mentoring to maintain a well-rounded, well-balanced team. This includes project management, quality audits, and coordination of training sessions as well as day-to-day oversight of the team.
• Ensure company ITSM process are being followed.
• Responsible for infrastructure project deliverables.
• Interface with Sales Architecture and represent IBM i Implementation requirements as part of a defined Delivery Assurance process.
• Develop standard Implementation procedures and best practices, including providing written protocols and guidance to staff.
• Create and draft reports for presentations, weekly/monthly status reports, and continued development of staff.

Required Skills:

• Experience working within an IT Architecture and Implementation environment.
• Experience with IT Operational tasks and impacts that architecture and implementation decisions have in IT Operations and day-to-day support.
• 3 - 5 years of management experience in related field.
• Experience in IBM i Administration.
• Hands-on experience with IBM i operating systems.
• Good problem-solving skills.
• Self-motivated and have attention to detail.
• Ability to effectively coordinate and lead internal resources to accomplish key milestones.
• Must have basic skills in project management, project planning, task identification, scheduling, budgeting, and resource planning.
• Excellent communication and presentation skills with ability to deliver informative and well-organized presentations.
• Strong interpersonal, collaboration, and leadership skills with ability to work and build relationships across multiple levels of an organization.
• Experience working in a fast-paced environment with ability to learn quickly.

Desired Skills:

• Experience with VIOS.
• Experience with IBM Power Systems Hardware.
• Knowledge of ITIL and process models.

QUALIFICATIONS
Required

• Minimum of 10 years of related experience with a Bachelor's degree or Master's degree.

Travel %

• Travel to client and various Ensono locations will be infrequent

JR006784