Position Title:
Manager, HIM Operations

Department:
Health Information Mgmt

Job Description:

General Description:

The Administrative Manager of HIM Operations manages, directs, and coordinates the day-to-day activities of the Health Information Management (HIM) Department. Actively monitors employee performance and rewards or disciplines accordingly; addresses complaints; resolves problems; and actively oversees and manages production and quality control efforts.

Essential Responsibilities:

• Provides direct managerial oversight to Health Information Management staff in management of work queues, work processes, and overall work responsibilities
• Responsible for operational activities relating to deficiency management, birth certificate clerks, medical record pick up, and unbilled management reports and queues; including workflow, quality control/management; and productivity
• Coaches and helps develop team members; disciplines and counsels staff as necessary
• Proactively manages (including corresponding communications and escalation paths) significant issues in deficiency management, status of projects, barriers and successes
• Actively manages and monitors HIM processes and performance according to productivity and quality standards
• Selects, evaluates, trains, and provides leadership and direction to reporting staff
• Responsible for review and improvement of processes and services
• May be responsible for facilitation and execution of physician notification processes regarding medical record documentation deficiency, delinquency, and suspension
• Facilitates problem solving and collaboration within functional area(s)
• Responsible for ensuring staff compliance with documented and established workflow guidelines as it relates to adding and re-assigning accounts to work queues
• Assists in the development of strategy, specific goals, objectives, budgets and performance standards for the HIM department.
• Assists in identifying and implementing process improvements to decrease costs and improve service for applicable stakeholders
• Promptly reports issues or trends to the appropriate member of the OUH Leadership team, or other appropriate party
• Addresses physician and other provider concerns/questions relating to medical record completion
• Completes and performs performance reviews for direct reports
• Coordinates training and education for HIM staff
• Works with multi-disciplinary teams in addressing issues related to deficiency management

General Responsibilities

• Other duties as assigned

Minimum Qualifications:

Education: Bachelor's degree required.

Experience: 2 or more years of professional work experience, including at least 1 year of HIM experience in a lead, senior, or project management role required. 3 or more years of experience in HIM preferred. Epic experience strongly preferred.

Or equivalent combination of education and experience

License(s)/Certification(s)/Registration(s) Required: RHIA or RHIT required

Knowledge, Skills and Abilities:

• Leadership - leads individuals and groups toward identified outcomes, setting high performance standards and delivering quality services
• Critical thinking - actively and skillfully conceptualizing, applying, analyzing, synthesizing, or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication as a guide to belief and action
• Building and Maintaining Strategic Working Relationships - develops collaborative relationships to facilitate the accomplishment of work goals. Possesses excellent interpersonal skills in building, negotiating, and maintaining crucial relationships
• Building Trust - interacts with others in a way that gives them confidence in one's intentions and those of the organization
• Effective Operational Decision Making - relating and comparing; securing relevant information and identifying key issues; committing to an action after developing alternative courses of action that take into consideration resources, constraints, and organizational values
• Adaptability - maintaining effectiveness when experiencing major changes in work tasks or
• Change management - able to adapt to change in environment and/or circumstances with a positive outlook; and adjusting effectively to work within new work structures, processes, requirements, or cultures
• Initiative - independently takes prompt proactive steps towards problem resolution
• Managing conflict - dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
• Energy - consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operates with vigor, effectiveness, and determination over extended periods of time
• Stress tolerance - maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization
• Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to multi-task
• Communication - communicates clearly, proactively and concisely with all key stakeholders
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Work Independently - is self-supporting; not needing to rely on others to complete a job
• Facilitation - ability to facilitate small to large groups of people at various organizational levels for purposes of planning, problem solving, or strategy development
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Technical Skills - thorough knowledge of medical record keeping requirements
• Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems
• Project Management - assesses work activities and allocates resources appropriately
• Coach, Mentor, and Educate - provides timely guidance and feedback to help strengthen the knowledge/skill set of others to accomplish a task or solve a problem

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.