Manager, HIM Operations at OU Health (Oklahoma City, OK)

| Oklahoma City, OK
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Position Title:
Manager, HIM Operations

Health Information Mgmt

Job Description:

General Description:

The Administrative Manager of HIM Operations manages, directs, and coordinates the day-to-day activities of the Health Information Management (HIM) Department. Actively monitors employee performance and rewards or disciplines accordingly; addresses complaints; resolves problems; and actively oversees and manages production and quality control efforts.

Essential Responsibilities:
  • Provides direct managerial oversight to Health Information Management staff in management of work queues, work processes, and overall work responsibilities
  • Responsible for operational activities relating to deficiency management, birth certificate clerks, medical record pick up, and unbilled management reports and queues; including workflow, quality control/management; and productivity
  • Coaches and helps develop team members; disciplines and counsels staff as necessary
  • Proactively manages (including corresponding communications and escalation paths) significant issues in deficiency management, status of projects, barriers and successes
  • Actively manages and monitors HIM processes and performance according to productivity and quality standards
  • Selects, evaluates, trains, and provides leadership and direction to reporting staff
  • Responsible for review and improvement of processes and services
  • May be responsible for facilitation and execution of physician notification processes regarding medical record documentation deficiency, delinquency, and suspension
  • Facilitates problem solving and collaboration within functional area(s)
  • Responsible for ensuring staff compliance with documented and established workflow guidelines as it relates to adding and re-assigning accounts to work queues
  • Assists in the development of strategy, specific goals, objectives, budgets and performance standards for the HIM department.
  • Assists in identifying and implementing process improvements to decrease costs and improve service for applicable stakeholders
  • Promptly reports issues or trends to the appropriate member of the OUH Leadership team, or other appropriate party
  • Addresses physician and other provider concerns/questions relating to medical record completion
  • Completes and performs performance reviews for direct reports
  • Coordinates training and education for HIM staff
  • Works with multi-disciplinary teams in addressing issues related to deficiency management

General Responsibilities
  • Other duties as assigned

Minimum Qualifications:

Education: Bachelor's degree required.

Experience: 2 or more years of professional work experience, including at least 1 year of HIM experience in a lead, senior, or project management role required. 3 or more years of experience in HIM preferred. Epic experience strongly preferred.

Or equivalent combination of education and experience

License(s)/Certification(s)/Registration(s) Required: RHIA or RHIT required

Knowledge, Skills and Abilities:
  • Leadership - leads individuals and groups toward identified outcomes, setting high performance standards and delivering quality services
  • Critical thinking - actively and skillfully conceptualizing, applying, analyzing, synthesizing, or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication as a guide to belief and action
  • Building and Maintaining Strategic Working Relationships - develops collaborative relationships to facilitate the accomplishment of work goals. Possesses excellent interpersonal skills in building, negotiating, and maintaining crucial relationships
  • Building Trust - interacts with others in a way that gives them confidence in one's intentions and those of the organization
  • Effective Operational Decision Making - relating and comparing; securing relevant information and identifying key issues; committing to an action after developing alternative courses of action that take into consideration resources, constraints, and organizational values
  • Adaptability - maintaining effectiveness when experiencing major changes in work tasks or
  • Change management - able to adapt to change in environment and/or circumstances with a positive outlook; and adjusting effectively to work within new work structures, processes, requirements, or cultures
  • Initiative - independently takes prompt proactive steps towards problem resolution
  • Managing conflict - dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
  • Energy - consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operates with vigor, effectiveness, and determination over extended periods of time
  • Stress tolerance - maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization
  • Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to multi-task
  • Communication - communicates clearly, proactively and concisely with all key stakeholders
  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Work Independently - is self-supporting; not needing to rely on others to complete a job
  • Facilitation - ability to facilitate small to large groups of people at various organizational levels for purposes of planning, problem solving, or strategy development
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  • Technical Skills - thorough knowledge of medical record keeping requirements
  • Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems
  • Project Management - assesses work activities and allocates resources appropriately
  • Coach, Mentor, and Educate - provides timely guidance and feedback to help strengthen the knowledge/skill set of others to accomplish a task or solve a problem


Current OU Health Employees - Please click HERE to login.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
More Information on OU Health
OU Health operates in the Healthtech industry. The company is located in Oklahoma City, OK, Edmond, OK and Oklahoma City, OK. OU Health was founded in 2022. It has 12300 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 20 open jobs at OU Health, click here.
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