Manager Help Desk at Fiserv (Dallas, TX)

| Dallas-Fort Worth, TX
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What does a great Service Desk Manager do?
The service desk manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.

Job Requirements
• Excellent customer service with strong verbal and written communications skills.• Previous experience in a team lead or management role.• Proficiency with computers and related office equipment.• Excellent multi-tasking skills.• Proven ability to analyze and resolve problems with attention to detail.• Experiencing in the financial services industry a plus but not required.• Required to work flexible schedule, including overnight shifts and weekends.• Knowledge of the financial services industry, ITIL, Six Sigma or Gasper a plus but not required.

Basic Qualifications for Consideration:• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.• An ability to balance and plan the short-term actions of the team.• Knowledge and understanding of all relevant industry standards.• Knowledge and understanding of best practices for service management.• Strong communication skills, including the ability to be influential and persuasive with stakeholders.• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.• A complete understanding of the organization's business.• An ability to think critically about systems and to make adjustments consistently as needed.• The ability to manage time effectively while setting the tone of the team through modeling and leadership.

This role is not eligible to be performed in Colorado
More Information on Fiserv
Fiserv operates in the eCommerce industry. The company is located in Brookfield, WI, Dublin, OH, Parsippany, NJ, King of Prussia, PA, Stafford, TX and Sugar Land, TX. Fiserv was founded in 1984. It has 30686 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 6 open jobs at Fiserv, click here.
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