H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 109,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.  

Manager, Health & Wellness Systems 

Optimization, Training & Transformation 

Since H-E-B Digital Technology’s inception, we’ve been investing heavily in our customers digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-E-B Digital–were using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. If you enjoy taking on new challenges, working in a rapidly changing environment, and applying it all to solve large and impactful business problems, we want you as part of our team. 

Our Partners thrive The H-E-B Way. In the Mgr Optimization, Training & Transformation job, that means you have a… 

HEAD FOR BUSINESS… expertise in managing strategy-focused, business-building teams 

HEART FOR PEOPLE… knack for recognizing and developing others- talents and strengths 

PASSION FOR RESULTS… drive to discover and promote best solutions 

What you’ll do 

Transformation, Training & Optimization 

-Build & lead a team of clinical systems analysts & other experts to implement, configure, train and optimize health and wellness systems with a focus on the end-user of systems as well as clinical and operational user needs 

-Work alongside system team verticals to develop process and plans to support solution selection, implementation, onboarding, integrations, testing, site and user readiness, ongoing maintenance, support and optimization. 

-Examine the human factors associated with EHR implementation to design better systems and processes around EHR utilization and overall change management to drive adoption of systems 

-Provide structures for team members to bring up new ideas during and after EHR implementation. It’s easy to become so focused on the implementation that you forget to innovate; but if you engage clinicians and seek to understand what isn’t working, then you can fix the issues and increase buy-in 

-Construct a user-centric approach & team that can teach clinicians and other system end-users the best practices for using systems 

-Lead all clinical and operational workflow analysis and process improvement initiatives on an ongoing basis 

Management 

– Serve as transformation leader for several large systems delivery teams; lead multi-disciplinary team to deliver KTLO, foundational, and large, timely projects for assigned systems 

– Meet targeted service level agreements (SLAs) for assigned system 

– Prioritize projects and work to ensure alignment with Product Owners / Managers and business leaders; provide systems / business process updates and status 

– Serve as primary contact for vendors of assigned systems 

– Provide input to shared services team on impact of vendor roadmaps on H-E-B technology plans 

– Apply understanding of vendor contracts terms on assigned systems (payment, renewal, termination terms) 

– Drive contract terms to support / influence desired business outcomes and cost reductions 

– Identify process challenges; offer potential solutions; lead organization in process changes / improvements 

– Develop plans / lead execution of technology upgrades to maintain application portfolio currency 

– Lead budget planning; create CPRs; manage budgets for multiple major efforts; ensure capital requests for approved projects / portfolios are included in capital plan; provide critical technical data for inclusion in capital request presentations 

– Develop creative alternatives when requested money is not available 

– Provide input for optimization of delivery models 

– Maintain accurate and effective resource and capacity planning; use a data-driven approach to understand and minimize effort-driven cost of delivery 

– Apply expertise of all applicable technology delivery models to accurately deliver agreed-upon work on time 

– Set goals for team / team Partner growth; provide frequent performance feedback; write / deliver Corporate-directed performance reviews; address poor performance; develop top-tier talent 

– Review / select candidates for interviews; assist with interviews; make hiring decisions for assigned teams 

– Train Managers in processes / procedures, expense / capital processes, resume-review techniques, interviewing approaches, and documentation / feedback techniques 

Strategy 

– Serve as strategic leader with Product Owners and senior leaders on technology strategy, solution discovery, service management, risk / relationship management 

– Apply deep understanding of tech stack roadmap supporting assigned business systems; develop plans to effectively interweave foundational technology upgrades with business deliverables 

– Research / understand / select technology options that support business goals 

– Lead long-term expense and capital reduction on assigned systems areas; align technology to meet long-term goals 

Who You Are 

– 10+ years of combined applied clinical and systems experience; clinical experience defined as a clinician (nurse, physician, or other health professional) in a health care setting and systems experience includes and health information technology (IT) development and implementation inclusive of EHR, patient/provider engagement, clinical decision support (CDS), quality measurement, system design, standard terminologies, analytics (e.g., databases, data warehouses, data queries) and user experience/usability. 

-Experience conducting clinical and operational workflow assessments that result in plans of action for systems 

-Experience in developing and executing on scalable training and onboarding plans for clinical and non-clinical staff 

– 10+ years of business / technology experience with a broad range of exposure to various technical environments and business segments 

– 8+ years of management experience 

– You have a successful track record of influencing vendor roadmaps that support changing business needs / trends 

– You’re an expert in applicable technology delivery models 

– You understand business unit drivers for success, and their processes / approaches to business models 

– You’re comfortable working complex issues with senior management 

– You can maintain processes and leadership philosophy in a space of great ambiguity 

– You can recognize / develop strengths of others 

– You have leadership, influencing, problem-solving, and decision-making skills 

– You have strong business acumen and creativity 

– You have strong analysis and problem-solving skills 

Preferred Experience 

10+ Years of experience working in Healthcare field with clinical background and certification or licensure 

5+ Years of experience with EHR/EMR Systems, Patient and Provider Portals, Engagement Platforms, Telehealth and integrations 

Experience Working in and Supporting Healthcare Clinics 

Who We Are 

– H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $26 billion 

– We hire talented people (116,000+ Partners), and give them autonomy to be creative in how they impact the business 

– We’re a Partner-driven company with a Bold Promise–Because People Matter 

– We embrace Diversity and Inclusion as core values, and support them with thriving company-wide programs 

– We’re a truly original Texas-based company that created the Spirit of Giving to help Texas communities every day 

– Once eligible, our Partners become Owners in the company. Partner-owned means our most important resources–people–drive the innovation, growth, and success that make H-E-B The Greatest Retailing Company 

SCRUM3232