Manager Global Standards/Specifications at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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The Global Merchant Processing and Policy team within GMS is dedicated to delivering an easy, frictionless, value-added experience that enables merchants and partners to meet their goals and serve their customers. The key strategic priorities for this team are to (i) design, implement and improve processes to make it easy, fast, safe and reliable for all merchants to do business with us, (ii) enable new business solutions and capabilities and (iii) evolve and implement card acceptance policies that strike the right balance between CM and merchant

The Standards Manager will be responsible for the creation, maintenance, and publication of multiple GMS-owned Merchant Specifications (including but not limited to the GCAG ISO/XML, GFSG XML GFSG, GHDC, GEDC, and Global Codes & Information Guide. These specifications have significant impacts to the Blue Box, by enabling business innovation through new products, services and cutting-edge capabilities. We align with industry practice, when appropriate, to make it easier to do business with American Express and differentiate from the competition where it adds value. This role will work collaboratively with stakeholders across the Blue Box including Network Product Teams, Network Data Quality & Standard Team, Certification, Payment Consulting and others. The Data Standards Manager will lead all aspects of the development, governance, communication and roadmap for the GMS Merchant Specifications.

Key Responsibilities:
  • Lead the publication cycle of the GMS bi-annual NOSC and standards. In addition, closely collaborate with the Network Product Owners to ensure the most recent versions of Network-owned product and implementation specs (e.g., Safekey, AIEPS, Expresspay, Automated Fuel Guide, Online PIN, etc.) are available to proprietary customers on the MerchantSpecs website.
  • Lead data working committee sessions with Amex stakeholders to educate and communicate upcoming standards and technical changes.
  • Communicate requirements and secure technical capacity to support standards changes.
  • Define content, create documentation and deliver training sessions to internal stakeholders and external customers.
  • Create and communicate semi-annual publication calendars
  • Manage OpEx and vendor relationship for specification translations (2 languages)
  • Co-lead internal alignment sessions with stakeholders (ie GCS/ATS, PCG, DMX, etc.) outlining planned specification changes and impacts to certification tools, website, etc.
  • Own/maintain content and strategy for MerchantSpecs website, securing capacity for publication (planned and unplanned) and maintaining a roadmap to enhance the user journey and remove pain points.
  • Lead global data standards exception calls, including tracking of stakeholder voting and adhoc exceptions tracking for US/LACC, EMEA and APAC.
  • Create ad hoc documentation, such as Technical Bulletins, Special Bulletins, and addenda to the core specifications, as needed for off-cycle communication.
  • Act as point of contact for all standard questions/resolution.

Minimum Qualifications
  • Strong knowledge and experience in the Merchant Processing business, including authorization and submissions platforms, transaction processing and technical specifications.
  • Solid understanding of how specifications impact the merchant/processor, acquirer, issuer and the network.
  • Knowledge of the competitive operating environment (bankcard processing and specifications).
  • Strong presentation, project management and leadership skills.
  • Strong interpersonal and collaboration skills, including the ability to develop relationships with senior leaders and key stakeholders, while appropriately influencing without direct authority
  • Proven ability to successfully manage multiple strategic priorities in a fast-paced environment
  • Excellent oral and written communication skills.
  • Bachelor's degree or equivalent experience
  • Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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More Information on American Express
American Express operates in the Financial Services industry. The company is located in New York, NY and New York, NY. American Express was founded in 1850. It has 100703 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 23 open jobs at American Express, click here.
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