We deliver digital workflows that create great experiences and unlock productivity.
South Bay

Manager, Global Event Keynotes at ServiceNow

| South Bay + 3 more | Remote
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Company Description


ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We are looking for a dynamic, innovative, and experienced individual to manage our keynotes globally. This person will ensure successful planning, oversight and execution of our keynote presence and programs across strategic ServiceNow events – including, our Knowledge user confernce, Sales Kick off and our Now Forum programs.

This individual will work in partnership with internal stakeholders and external agencies to lead the keynote content process from ideation to execution, creative design to program management. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


Job Description


What you get to do in this role:

  • Work with content subject matter experts to provide innovative, best in class keynote presentations and demos for a variety of audiences.
  • Collaborate with the balance of the events team, product marketing, marketing communication and promotions team, corporate branding, senior management, and others to build consensus, align goals and activities and increase overall audience impact.
  • Lead the live Keynote experience for ServiceNow’s bi-annual product launches.
  • Support the Global Event Keynote team in the execution and implementation of project timelines, progress tracking, speaker readiness, rehearsals, and on-time successful delivery of our portfolio of Keynotes.
  • Overall communication and interfaces affected by the program including cross-functional stakeholders, business sponsors and vendors; work with Global Keynote Production manager on all production requirements and needs.
  • Support the Keynote workstream; manage and monitor execution of deliverables and status and team resouces across multiple departments.
  • Ability to understand and grasp the market, technology, product portfolio at a high-level in order to help support event strategy and tactics. 




To be successful in this role you have:

  • Minimum 4 years successful and innovative event experience in a B2B, high-tech, fast-paced environment for complex events.
  • Proven talent project managing event programs working directly with executive leadership and a broad set of cross-functional stakeholders.
  • Must be able to work in parallel on multiple-programs simultaneously, within agreed deadlines and budgets.
  • Bring clarity to the the overall keynote process, act as the sole source of truth for all things keynote.
  • The ability to work with Executive staff at all levels of the organization to bring their visions to life with poise and confidence.
  • Stellar program development and management skills required.
  • Exceptional leadership, teambuilding, collaborative skills developing and working with high performing teams who understand business and audience needs. And proven ability to contribute to cross-functional global teams.
  • Ability to communicate well at all levels of an organization via presentation, written, and spoken channels.
  • A “Yes. And…” and “How do we?” approach to exploration, problem-solving, and consensus development.
  • A desire to thrive in rapid growth, fast-paced environment and adapt well to change; can act with urgency. 
  • A self-driven work ethic and model. 
  • The ability to travel as needed including to event sites for multiple days.



Additional Information


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.


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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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