About the opportunity

Contentful is looking for a Manager, Global Commissions to effectively build, lead and manage an eventual multi-location team which is responsible for calculating, auditing and paying global commissions and go to market related bonuses and draws. The ideal candidate for this role will bring their proven experience to leverage best in class, people, processes and systems to effectively meet the current and anticipated commissions needs of the business. This role will also be involved in, and lead their team in, closely collaborating with the Sales, Sales Ops, People, Accounting, Finance and Legal teams.

What to expect?

• Effectively build, lead and manage a team, consisting of and leveraging world class tools, processes, and personnel, to deliver against the responsibilities and objectives of the function.
• Effective, accurate, timely, confidential, and efficient processing, calculating, auditing and payment of all global commissions and go to market related bonuses and draws. For clarity, this role does not include responsibility for commission plan design.  
• Effective, accurate and timely, confidential preparation, audit, and submission to the Controllership team of all monthly global commissions and go to market related bonuses and draws accruals requirements. This also includes the ability to assist the Controllership team in analyzing the accuracy of final commissions related comp expense in the G/L and related balance sheet accounts and reporting out monthly on the accuracy of the results and explaining any large or unusual fluctuations.
• Coordinate with the commissions tool professional services and CSM teams to ensure Contentful’s automated commissions tool is effectively configured and optimized to automate the calculation of all commissions and, to the extent possible, go to market bonuses and draws before the commissions are in effect and due.  Provide timely and effective escalation to leadership and feedback to Sales Ops when variable plan proposals are structured such that they cannot be automated.
• Effectively collaborate with the Sales Ops, People and Business Systems teams to ensure all new plans, and changes to existing plans, for each new fiscal year are effectively and timely configured and tested in the automated tool in time to systematically calculate all payments due before the first payroll deadline in the new fiscal year. 
• Effectively collaborate with the global Sales, Sales Ops, People, Accounting, Finance and Legal teams on general commissions matters with cross functional impact. This specifically, but is not limited to, new hire processes, new mid-fiscal year commission or go to market bonus program changes, and terminations processes. Influence the outcome to optimize the trade-off between stakeholder satisfaction and time to market with the global commissions needs for effectiveness and efficiency of processing and accounting.  
• Timely, professionally, and effectively manage and resolve incoming variable plan participants tickets and ad hoc inquiries.
• Assist with overseeing the implementation, maintenance and recurring optimization of commissions tools, processes and policies including readouts and escalation strategies to effectively identify and communicate the global commissions process deficiencies. Process should be such that critical issues are detected, analyzed, escalated if required, and ultimately resolved timely with minimal impact to the accuracy of global commissions and go to market related bonuses and draws paid and the related financial statements.  
• Assist as needed with commissions matters for the auditors, including accurate and timely preparation of and explanations for all audit related requests.
• Assist with or be responsible for other duties and ad hoc projects as assigned.

What you need to be successful?

• Bachelor’s degree in Accounting or Finance
• 5 or more years relevant work experience in commissions
• Including, 2 or more years of management experience
• Experience with Variable Compensation Plans covering more than 500 participants
• Experience global Variable Compensation Plans a plus 
• SaaS experience a plus
• Power user level experience with commissions automation tools
• Commissions system and process architecture, troubleshooting, reengineering and mapping a plus
• Project team level participation in new systems implementations a strong plus
• Interacting with external parties including auditors and other service providers
• Ability to adhere to the highest ethical standards and unwavering integrity. 
• Effective team and individual management practices.
• High-functioning, working knowledge of Variable Compensation Plan architectures, terminology and application
• Strong system and data flow knowledge. Ability to learn and adapt to new flows and software technologies.
• Strong analytical, research, problem solving and evaluative thinking skills.
• Acute attention to detail and well-developed organization and time management skills.
• Well-developed sense of urgency and follow through. 
• Strong communication skills - including ability to listen to the needs of others and comprehend complex matters, articulate issues in a clear and concise manner, and present effectively in both oral and written presentations to all levels in the organization.
• Team-oriented approach – can effectively lead a project or participate as an effective team member as well as work cross-functionally with other organizations. 
• High level of energy and a desire to thrive in a growing, complex, fast-paced organization; ability to handle multiple projects under pressure.  
• Strong work ethic, including the ability to work independently, but also knows how to have fun while doing it!

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive health/dental/vision care package covering 100% of monthly  premiums for employees 
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days.
• 16 weeks of paid parental leave to care for and focus on your growing family 
• Use your personal education budget to improve your skills and grow in your career. 
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• Use your physical fitness budget to get away from your desk and support your physical wellness
• A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

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