Manager of Fraud Investigations

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Join a leading fintech company that's democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
As we continue to build...
We're seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.
Check out life at Robinhood on The Muse !
About the role
Robinhood is looking for a Fraud Investigations Manager with both Fraud and Anti-Money Laundering (AML) experience to join the Financial Crimes Investigations Team.
The Fraud Investigations Manager will be responsible for supervising investigations and suspicious activity reporting related to referrals received from Robinhood's Fraud Department.
The Fraud Investigations Manager will also be responsible for serving as a key liaison between the Financial Crimes Department and Fraud Department and will lead various process improvement initiatives. Work will also include working cross-functionally to enhance policies, procedures, and controls.
What you'll do day-to-day:
  • Oversee a team of investigators including day-to-day production, quality, training, and professional development
  • Manage investigations including daily workflow, operational queues and metrics
  • Assist, and provide guidance to, investigators conducting complex investigations where necessary
  • Conduct Quality Assurance (QA) on cases including SAR filings
  • Assist in developing and training investigators
  • Assist in developing and enhancing investigations-related policies, procedures, and desktop aids
  • Conduct, review, and evaluate investigations and findings leveraging FinCrimes subject-matter expertise
  • Serve as a liaison between the Financial Crimes Department and Fraud Department to enhance communication between teams
  • Lead various cross-functional process improvement initiatives

About you:
  • Bachelor's Degree
  • 7+ years working in Financial Crimes investigations in both AML and Fraud contexts
  • Strong knowledge of fraud red flags and typologies in a financial services context
  • Knowledge of anti-money laundering regulations and applicable rules (i.e. BSA, FinCEN, NYDFS)
  • Direct experience with fraud-related SAR filings
  • Strong operations background and experience conducting investigations
  • Experience developing policies, procedures, and training
  • Strong written and verbal communication, analytical skills, project management ability, and strong attention to detail
  • Ability to effectively manage multiple priorities and adapt to a changing environment
  • Exceptional interpersonal skills and ability to develop strong working relationships
  • Resourceful, persistent and ability to thrive in fast paced, entrepreneurial environment
  • Self-starter with ability to work independently

Bonus points:
  • ACAMs Certified
  • Certified Fraud Examiner
  • Experience with Actimize
  • Experience with JIRA
  • Experience working with FINRA and other relevant regulators
  • Passion for working and learning in a fast-growing company

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy .
Click here to learn more about Robinhood's Benefits.
Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out to your recruiter if you have any questions regarding the job's working model.
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What are Robinhood Perks + Benefits

Robinhood Benefits Overview

Here at Robinhood, we have a competitive salary and meaningful equity. While we’re all hunkered down and working remotely we have a few benefits to help support your unique WFH situation. Whether you’re thinking about starting a family or if you’re already a parent, we know having a family is tough work. Therefore we have benefits to help you care for and nurture your family. We also have a number of benefits regarding Health & Wellness, Vacation & Time Off, Financial & Retirement, Professional Development, and Office Life.

Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications

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