Manager, F & B Concept & Innovation at IHG (Atlanta, GA)

| Atlanta, GA
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About Us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.

Your day to day
  • Strategic Planning - Together with the Brand Director and cross-functional teams, establish and implement the multi-year strategic plan for the different programmes that are a priority for the innovation roll-out. This includes metrics, commercial performance, accountabilities and processes. Achieve agreement from the various Steering Committees and internal (e.g. Hotel Lifecycle & Growth, Operations, HR/Training, Development) and external (IHG Owners Association, owners, operators) stakeholders. Provide thought-leadership and process support to the Brand Director, driving the regional planning process. Maintain and evolve the roll-out strategy as the business situation dictates.
  • Delivery - Lead the innovation implementation task-forces and monitor their activities (e.g. selling concept to owners driving commitments, F&B menu development) on an on-going basis, deliver the key priorities as agreed by the Steering Committee, work closely with the various work-stream leads such as Design Managers, Program Managers F&B, Training etc. Ensure that innovation priorities are planned, communicated, resourced and measured to ensure successful implementation. Actively share best practice with other cross-functional teams.
  • Localization - Through the lens of the target guest, understand commercial reality and the competitive landscape in each of our European markets. Support the team to tailor the innovations to the local market and ensure on-going enhancements take into consideration key learnings from each market.
  • Alignment - Create alignment on innovation priorities and link it with cross-functional teams' KPO's & performance metrics. Ensure that the appropriate level of funding is provided for the successful implementation of these priorities.
  • Working Processes - Direct the development and maintenance of processes to ensure effective operation, quality of information, resource optimization and consistency of the innovation roll-out plan (e.g. monthly Steer Co meetings, monthly project team calls, quarterly meetings). Track overall program status and provide regular and ad-hoc reports and executive updates.
  • Stakeholder Engagement - Develop and deliver the internal and external (owners/
  • operators/GMs) comms/stakeholder engagement plan to create alignment between the innovation roll-out plan and other brand initiatives. Manage relationships with various key stakeholders including key owner groups, Hotel & Lifecycle, HR/Training, Operations, Development etc. Work closely with the key relationship owners and cross-functional team to get commitment from owners to invest in the brand innovation programs.
  • Brand Standards - Work with the Brand Managers to define and refine Brand Standards and ensure local relevance. Identify opportunities to improve the guest experience and create operational and cost efficiencies for operators.
  • Project Management - Actively monitor the implementation within the Business Unit of brand initiatives, tracking performance against targets, managing and escalating risks to projects and business performance as required.

What we need from you

  • University Bachelor degree Marketing/Brand Management or other, relevant commercial discipline
  • (Ideally) Project Management qualifications (Post-Graduate Diploma, Prince 2)

Critical Expertise & Experience
  • 6-8 years in hospitality (desired) or other service sector, preferably within a large multinational company, with roles focused on Project Management and/or Brand Management roles.

Technical Skills & Knowledge
  • Demonstrate strong strategic-thought and understanding of the hospitality industry
  • Excellent project management skills
  • Strong cognitive skills - including problem solving, decision making, relationship management and analysis
  • Action oriented and results driven
  • Commercially savvy
  • Operational experience (desired)
  • Culturally sensitive and team oriented with outstanding influencing and networking skills
  • Excellent communication and interpersonal skills with ability to work through people to achieve results in a matrix environment and the ability to adjust by audience
  • Work well under stress and have the ability to manage projects and programs in an environment with tight deadlines
  • Languages an advantage

What we offer

We'll reward all your hard work with a great salary and benefits - including great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans
More Information on IHG
IHG operates in the Food industry. The company is located in Atlanta, GA. IHG was founded in 2003. It has 18101 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 55 open jobs at IHG, click here.
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