Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 87 million registered learners as of June 30, 2021. Coursera partners with over 200 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021.

The Marketing & Communications team is responsible for connecting the world to lifelong transformative learning. They also work to shape public conversations on the future of education and work. The team is segmented into four areas of focus: Consumer Marketing, Enterprise Marketing, Brand & Creative, and Communications. The team is currently focused on expanding the reach of Coursera’s brand and bringing new learners to the site, connecting students to degree programs, attracting new enterprise customers — including businesses, governments, and campuses — and creating a marketing system that nurtures learners throughout their professional lives. 

In this role, you will lead a team of Enrollment Counselors for the degree and certificate programs hosted on Coursera, working to provide information and support to prospective degree students via phone, email, chat and other communication methods. You'll grow, train, and develop a team of Enrollment Counselors to meet internal metrics and ensure learner satisfaction. At Coursera, we are working with our university partners to deliver exceptional learning experiences at accessible price points, so the right candidate will be excited to flexibly adapt industry best practices to Coursera's novel, cost-efficient recruitment model.

You will have a direct impact on the growth and success of degree programs hosted on the Coursera platform and will help shape the future of higher education. The right candidate will feel comfortable working in a lean, performance-driven environment while maintaining a strong sense of leadership, team and collaboration. This is a full-time, remote role. Position requires flexibility to work across multiple time zones.

Responsibilities:

• Recruit, manage, and grow a team of Enrollment Counselors providing excellent customer service to prospective students via phone, chat, email, and other customer channels throughout the full recruitment process, from lead through enrollment
• Provide group and individual training and development on consultative sales techniques, industry best practices and higher education trends
• Contribute to best practices for inbound and outbound communications around enrollment and admissions, track team service and performance, provide detailed reporting on outcomes
• Partner with Marketing Operations, Marketing Managers, and Data Science to increase conversions through the funnel and provide reports on trends, pipeline status, and other insights
• Launch Enrollment Services for new partners, including creation of scripts, onboarding new Enrollment Counselors and conducting lead management.
• Maintain a high level of of knowledge and understanding of current higher education trends, practices, and policies in the local market

Basic Qualifications:

• 3+ years experience in higher education admissions or recruitment, preferably for online programs
• 3+ years experience in people management and hiring. Experience managing remote teams is a plus.
• Experience with Salesforce Sales Cloud, chat and email outreach tools, Excel and/or Google Sheets

Preferred Qualifications:

• Demonstrated written and verbal communication skills and strong attention to detail
• Experience managing multiple projects and setting and managing to targets

If this opportunity interests you, you might like these courses on Coursera:

https://www.coursera.org/programs/skillup-jst0u/browse?authProvider=coursera&productId=9E7syCLvEeayOhJvUh2IzQ&productType=course&query=leadership&showMiniModal=true

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected].

Please review our CCPA Applicant Notice here.