Manager, Email Deliverability
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT WE'RE LOOKING FOR
Braze helps customers to create memorable experiences between consumers and the brands they love. Email is a core channel for our customers. To ensure email communications have the best opportunity to reach their intended recipients, we have an amazing team of email deliverability experts that help to educate on industry concepts, analyze deliverability indicators, advise on email best practices and support customers through deliverability issues. We are looking for a technically-versed email deliverability subject matter expert who also has experience nurturing and supporting expertized deliverability consultants to join our team. As Manager, Email Deliverability, you will lead a regional team of customer-facing deliverability experts and own a regionally-based book of business. Alongside your team, you will promote best practices and generate recommendations to improve client’s email programs to maximize their impact through Braze.
WHAT YOU’LL DO
- Oversee, nurture and grow a team of regionally-based deliverability consultants through day-to-day interactions and long-term career development
- Interface directly with prospects and customers, leveraging email deliverability expertise and leadership skills to help build strong relationships and foster trust
- Function as an escalation point for the regional team to support customers through deliverability issues as well as increase customer value and retention
- Aid in long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure
- Partner with cross-functional teams, like Customer Success, Technical Support, Sales, and Growth, to develop and iterate on strategies that improve Braze teams and our customer experience
- Take an active role in thought leadership through writing blogs, articles, and whitepapers
- Help represent Braze at M3AAWG and within other important industry communities
WHAT YOU HAVE
- Experience leading a team of email deliverability consultants with great team culture, high employee satisfaction, long-term employee retention and excellent team performance
- Very strong understanding of the email deliverability space, including technical concepts and best practice deliverability strategies
- A well-demonstrated, consultative approach to deliverability issue analysis, root cause identification and high client satisfaction throughout issue support
- High familiarity in coordinating with mailbox providers, blocklist operators and filtering companies to understand the evolving email landscape and navigate challenging deliverability outcomes
- Proven experience in identifying and implementing process optimization and transformation in order to increase process efficiency, reduce time-to-market & support scalability
- Excellent communication skills, able to work with, influence and align with multiple stakeholders
- A strong mindset of problem-solving with multiple operational tools
WHAT YOU CAN EXPECT
A great tech startup culture where openness, curiosity, collaboration, and career growth are encouraged and supported. You’ll also have the opportunity to work, daily, with Braze’s customers, many of whom are the most innovative and exciting enterprise and mobile brands in the world.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,000 and $160,000/year with an expected On Target Earnings (OTE) between $161,000 and $184,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
#LI-Remote
WHAT WE OFFER
From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that includes equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Global presence, dog-friendly offices, and remote availability
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.
ABOUT BRAZE
Braze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #19 on Fortune’s 2022 Best Workplaces in New York (Large), and #5 on Fortune’s 2022 Best Workplaces for Millennials in the US.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
