Manager, Delivery Partner Compliance
The Manager for Delivery Partner Compliance will join as a key member of our delivery operations management team and help build and manage our Compliance Team for day to day and future success. Delivery Partners are a crucial piece of Gopuff's story and play an extremely valuable role as our key connection point to the end customer. DP's deliver the magical experience that is Gopuff to customers across the US and our team is proud to build the operations, process, technology, support and overall infrastructure that allows them to be successful. You will lead a decentralized team that focuses on Document Compliance, BGC's, Contract Compliance for both the Delivery Partner and our company.
Together we will build a best in the world delivery network that can support Gopuff's rapid geographic expansion as the industry leader in instant everyday needs.
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Qualifications
- Comfort in the unknown, you can take a broad problem, define it, structure an approach, rally people around you and operationalize toward a solution.
- 2+ years people management experience. Ability to assist in hiring, developing and building a high performance team. Experience managing people is needed for this role.
- Excellent problem solving skills. Ability to think outside the box, and advocate for improvements. Be willing to try new things and learn from failures.
- Comfortable using and creating data to solve problems or kick off initiatives.
- People motivator that also focuses on team member development.
- Demonstrated ability to collaborate cross functionally across various business teams to define and achieve success together.
- Strong presentation skills, with the ability to create team and cross functional buy-in.
- Willing to learn on the fly and use the learning for personal and team development.
- Good project management skills.
Responsibilities
- As the Manager for Delivery Partner Compliance you will report to the Senior Manager of Delivery Partner Community and manage multiple sub-teams within your vertical. You and your team will be responsible for managing the compliance for thousands of Delivery Partners that choose to work on our platform. You will help build and lead a team of Leads and Specialists, with backgrounds in operations, analytics, and contract enforcement so that we can successfully implement programs and initiatives that create the best in the world delivery partner experience, and ensure we operate in a compliant manner. You will work closely with our Field Operations and Local Delivery Operations teams to build tools and processes that are focused on improving the delivery partner experience as well as make sure both parties are living up to our contractual obligations. You should always be thinking about processes and tools that streamline our compliance for your team and our delivery partners.
Skills
- Strong sense of ownership and entrepreneurial spirit with relentlessly high standards and high attention to detail.
- Leadership ability with excellent interpersonal communication (both verbally and written).
- Must be a collaborative, cross-functional team player and comfortable partnering with a variety of teams.
- Data driven - you like to solve problems using data to support creative decisions.
- Proactive & independent, always looking for ways to take initiative and improve existing programs/processes.
- Resourceful - is able to work independently and as part of a team. Willingness to roll up sleeves and do the work yourself.
- Strong organizational skills, must be able to prioritize various activities.
- Welcomes constructive feedback and uses it to grow.
- Ability to maintain the highest level of confidentiality and discretion.
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.
And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you're hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.