Manager, Customer Engagement at Mission (Remote)

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As the Manager, Customer Engagement, you will report to the Director, Customer Engagement. You will lead a team of FinOps Cloud Analysts, who provide cost optimization strategies to customers through analyzing AWS cost and usage data and cloud architecture. You will work with AWS and Mission Sales, Customer Success Managers, Solutions Architects, and Finance teams to help our customers achieve maximum cost savings and optimization of their AWS environments.

This position is 100% remote.

Responsibilities

  • Lead and provide daily oversight to the FinOps Cloud Analyst team; build career paths and help the team achieve their career aspirations
  • Provide guidance to team on best practices for monitoring and reporting AWS usage and opportunities for cost savings for individual customers
  • Manage account coverage, customer assignments, project assignment and cross-team collaboration; prioritize assignments and help outline scope of customer engagements
  • Manage customer escalations and concerns
  • Monitor and maintain customer meeting schedules and key performance metrics for FinOps Cloud Analysts
  • Lead recruiting efforts for open positions under the FinOps Cloud Analyst team
  • Work with and support Sales, Customer Success Managers, Professional Services, and DevOps teams
  • Track customers at risk and escalate through the customer escalation process
  • Lead training programs on tool sets used in our service offerings such as CloudHealth, Alert Logic, ServiceNow, and New Relic
  • Stay educated on the latest cost optimization strategies and technologies; gather insights and develop new opinions and strategies around cloud optimization

Requirements

  • 3+ years of staff management experience 
  • 3+ years of experience leading customer engagements 
  • Experience using AWS Cost Explorer and other AWS Cost Management tools, preferably CloudHealth
  • Experience with cloud economics, AWS services, and AWS pricing models
  • Experience with typical service/customer support: planning, coordinating, software selection and use, customer education and support, vendor liaison, troubleshooting, problem resolution, product evaluation, and documentation
  • Experience using data to improve processes and track key metrics
  • AWS Cloud Practitioner Certification and CloudHealth certification (required after 3 months of employment)

Perks & Benefits

  • Medical, dental, and vision insurance for employees and their dependents with options for 100% company paid premiums
  • 401(k) plan with company matching
  • Profit sharing bonuses based on performance
  • Flexible Spending Accounts (Health and Dependent Care)
  • Life insurance paid by Mission
  • Paid time off (Unlimited FlexPTO, parental leave, volunteering time off)
  • Inclusive work environment with several Employee Resource Groups
  • Fully distributed team with flexible work hours
  • Home office furniture & equipment expenses
  • Flex stipend for use on cell phone, home internet, wellness, etc. It’s up to you!
  • An internal department dedicated to helping team members on their career path

Commitment to Diversity

We are committed to diversity and inclusion. We value every individual’s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute one’s authentic self.

Mission is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

About Mission Cloud Services

Mission is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.

Mission’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • FlaskFrameworks
    • AWS (Amazon Web Services)Frameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Heap.ioAnalytics
    • BalsamiqDesign
    • FigmaDesign
    • MiroDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • MavenlinkManagement
    • SlackManagement
    • ProductboardManagement
    • WebflowCMS
    • ContentfulCMS
    • DocuSignCRM
    • DriftCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • HubspotEmail
    • ZoomInfoLead Gen

An Insider's view of Mission

What are some social events your company does?

Water cooler hangouts, happy hour chats, virtual coffee, holiday virtual gatherings, cultural information sessions, learning sessions, virtual trivia, and games!

Cyd Mills (New Mexico)

Resource Manager

What are Mission Perks + Benefits

Culture
Volunteer in local community
All Mission employees are given 16 hours per calendar year for volunteering PTO.
Partners with Nonprofits
To assist employees' charitable giving and augment the impact of their charitable dollars, Mission has instituted a donation program. The donation program includes gift donations and matching gifts.
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Unconscious bias training
All managers and interviewing team members are required to take an Unconscious Bias course.
Diversity Employee Resource Groups
We currently have 6 established ERGs at Mission.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Primary, secondary, and adoptive parents are eligible for parental leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
We host as many social hours, virtual coffees, and other activities as possible!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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