Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it's necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion-dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy Customers convert to paying Customers, creating a prolific "Flywheel" that has delivered 120,000+ customers to date. We believe that there is an opportunity to more proactively engage with our customers through "Smart Touch" - specific, value-added outbound engagements that will lead to higher conversions and incremental bookings throughout the Customer lifecycle.
About the Team
This new Global Enterprise Customer Advocate team will be responsible for collaborating with our Enterprise Advocates as we join forces to support critical customer touchpoints that begin with the initial presales conversations all the way through to the quote creation, negotiation, and purchase. Success will be measured by the accuracy, reliability, and timeliness of the solutions, and additional metrics and benchmarks will continue to be fleshed out as this team takes shape.
About the Role
This Manager position will be key in hiring and building the right team, establishing the vision and goals, and determining the most efficient and optimized process to guide complex cases and achieve revolutionary customer support.
Core responsibilities:

• Hire, train, and lead a team of subject matter experts on Atlassian business, operation, customer service, and revenue policies.
• Establish training guidelines and documentation to ensure a strong understanding of the Atlassian business model, pricing systems, and product offerings.
• Enhance and streamline the end-to-end process for engaging with the customer, documenting best practices, and identifying ways to overcome challenges.
• Inform the vision and goals of this newly established team that fit into the overarching themes/goals of the company.
• Build solid relationships with internal and external stakeholders to achieve maximum results for all parties involved.
• Create and share reports with the broader team that measure success and highlight opportunities for continued improvement.

Skills and requirements:

• BS/BA in Business, Finance/Accounting, Economics, or a related discipline
• Minimum 5+ years of experience in Sales Ops, and/or Revenue Ops
• Minimum 5+ years of experience in a leadership role
• Experience with Direct and Channel sales ecosystems
• Strong understanding of software revenue recognition standards
• Salesforce (CRM) and NetSuite (AR) experience
• Highly proficient in Excel
• Excellent written and communication skills
• Excellent presentation skills

More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned-collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.
Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .