See yourself at Twilio

Join the team as our next Manager, Crisis Management.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to lead a team of professionals that helps Twilio manage and support crisis events that  may adversely impact the company. As part of the Trust & Security organization, the Crisis Management team proactively plans and prepares for threats relevant to Twilio through developing plans, training & exercise, and partnering with internal customers across the business.

Responsibilities

In this role, you’ll:

• Lead and inspire a high performing team of talented individuals
• Mentor and grow team members for their immediate and long-term careers
• Cultivate an enterprise program that embeds crisis management processes into our daily operations
• Identify strategic short and long term objectives for crisis management initiatives
• Create and nurture a community of Twilions that from the Corporate Crisis Management team 
• Champion program management best practices (e.g. charter, strategy, and roadmap) for the program’s continued growth
• Navigate ambiguous situations with no instruction book in a dynamic and fast paced environment 
• Leverage technology and tools to power automation of processes and tasks to enable growth at scale

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of applied experience in crisis management discipline or equivalent
• 5+ years of applied experience with program/project management or equivalent
• Ability to influence and build effective working relationships with all levels of the organization
• Excellent oral and written communication skills, and the ability to formulate issues and recommendations clearly
• Strong analytical skills, writing skills, attention to detail, critical thinking, and problem solving
• Ability to quickly review information, determine its significance, and take actions in alignment with established processes
• Schedule: Ability to work non-standard, weekend and holiday hours during active incidents via a managed on-call rotation 
• Bachelor's degree or equivalent experience

Desired:

• Experience in managing direct reports
• Knowledge of domain specific software and tools
• An understanding of cloud communications and the unique challenges therein of security, availability, and critical dependencies.

Location 

This role will be in-office or remote.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $127,960 - $201,080
• Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.