Manager, Corporate Renewals at CrowdStrike

| Austin, TX + 2 more | Remote
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About the Role:

CrowdStrike is seeking a Manager, Corporate Renewals to lead a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. Your team will proactively collaborate with the partner and the customer -- focusing on driving on-time renewals and growing our ARR.

The ideal candidate will have a strong track record of success, organization and discipline, and hail from a SaaS or security company. You will need to be detail-oriented, strong communicator, as well as a creative problem solver.

What You'll Do:

  • Conduct regular reviews of all in-quarter renewals to provide guidance and raise any challenges that need to be escalated, with increasing frequency at the end of each quarter.

  • Review at-risk renewals to ensure that a clear understanding of the reason and actionable next steps with dates are documented. Create accountability on the team to properly address internally and with the customer.

  • Weekly reporting of Renewals metrics to management.

  • Ensure that renewal opps are mapped to appropriate Renewals Specialist.

  • Disposition renewal opportunities after all save attempts have been exhausted.

  • Drive innovation in our systems while triaging and reporting issues with current sales tools.

  • Collaborate with Finance to ensure correct Renewal ACV & New Platform ACV.

  • Training and mentorship of new team members.

  • Setting the standards for accountability, follow-up, escalation, work ethic, professionalism.

  • Escalating scenarios for which management intervention is required.

  • Communicate churn trends and partner relationship themes to management.

  • Communicate environmental trends to management including partner relationships, competitive scenarios, etc.

  • Ensure all quotes are sent out a minimum of 90 days in advance of the renewal.

Required Skills and Experience:

  • 5 years+ or equivalent experience in consulting or account management – particularly in cybersecurity.

  • Bachelor's degree from an accredited college or university or relevant experience.

  • Proven success directing a team towards shared goals and objectives.

  • Track record of meeting or exceeding expectations in an individually focused, quota carrying role.

  • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements. 

  • Technical aptitude and ability to learn new concepts quickly.

  • Exceptional written and verbal communication skills demonstrated through email, conference calls, and internal meetings.

  • Must be a self-starter with the ability to work independently and in a team environment.

  • A curious nature with a desire to learn and a competitive spirit.

  • High level of comfort handling objections and negotiations.

  • Excellent time management skills.

Desired Skills and Experience:

  • Security or SaaS sales experience

  • Customer Success/Service background

  • Prior experience using Salesforce or another CRM solution


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Candidate Location Eligibility:
Austin, TX
San Francisco, CA

Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch


SDR Manager

What does your typical day look like?

A corporate account executive is essentially a relationship manager between any organization that we're working with and CrowdStrike. We're strategic and we really dig into the current security environment of a company. Finding out what their pain points are, finding out what their goals are and then we consultatively position a solution for their


Corporate Account Executive

How does the company support your career growth?

I started off as an intern and then joined CrowdStrike as an SDR. I was quickly promoted to an SDR team lead and now I'm looking at my next possibilities. I have friends that work in other companies and their trajectory in their first entry level job can take 2-3 years. At CrowdStrike, if you prove yourself, you're fast tracked to the next role.


SDR Team Lead

How do you empower your team to be more creative?

My leadership style is to be supportive and a little bit experimental. We don't try to cookie cut our reps. We want everyone to find out what they are good at and then coach to those strengths, cover the weaknesses and help everyone find their own way to be successful.


Director Corporate Sales, East

How do you make yourself accessible to the rest of the team?

There is real cohesion and teamwork here. We're all in this open setting sharing what is working for us in real time. So I would say it's very much a team and we have a tribal knowledge atmosphere. We all help each other succeed.


Corporate Account Executive

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Competitive 401(k) plan.
401(K) Matching
Company Equity
RSU's are available as part of employee compensation.
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

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