About the Role:

CrowdStrike is seeking a Manager, Corporate Renewals to lead a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. Your team will proactively collaborate with the partner and the customer -- focusing on driving on-time renewals and growing our ARR.

The ideal candidate will have a strong track record of success, organization and discipline, and hail from a SaaS or security company. You will need to be detail-oriented, strong communicator, as well as a creative problem solver.

What You'll Do:

• Conduct regular reviews of all in-quarter renewals to provide guidance and raise any challenges that need to be escalated, with increasing frequency at the end of each quarter.

• Review at-risk renewals to ensure that a clear understanding of the reason and actionable next steps with dates are documented. Create accountability on the team to properly address internally and with the customer.

• Weekly reporting of Renewals metrics to management.

• Ensure that renewal opps are mapped to appropriate Renewals Specialist.

• Disposition renewal opportunities after all save attempts have been exhausted.

• Drive innovation in our systems while triaging and reporting issues with current sales tools.

• Collaborate with Finance to ensure correct Renewal ACV & New Platform ACV.

• Training and mentorship of new team members.

• Setting the standards for accountability, follow-up, escalation, work ethic, professionalism.

• Escalating scenarios for which management intervention is required.

• Communicate churn trends and partner relationship themes to management.

• Communicate environmental trends to management including partner relationships, competitive scenarios, etc.

• Ensure all quotes are sent out a minimum of 90 days in advance of the renewal.

Required Skills and Experience:

• 5 years+ or equivalent experience in consulting or account management – particularly in cybersecurity.

• Bachelor's degree from an accredited college or university or relevant experience.

• Proven success directing a team towards shared goals and objectives.

• Track record of meeting or exceeding expectations in an individually focused, quota carrying role.

• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements. 

• Technical aptitude and ability to learn new concepts quickly.

• Exceptional written and verbal communication skills demonstrated through email, conference calls, and internal meetings.

• Must be a self-starter with the ability to work independently and in a team environment.

• A curious nature with a desire to learn and a competitive spirit.

• High level of comfort handling objections and negotiations.

• Excellent time management skills.

Desired Skills and Experience:

• Security or SaaS sales experience

• Customer Success/Service background

• Prior experience using Salesforce or another CRM solution

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