Description

Manager, Client Services

Location: Virginia Beach, VA

Department: Global Client Services

Job Type: Full-Time

Shift: Mon-Fri 8:15AM-5:00 PM; Essential Personnel

We are on a mission to Save Lives, Restore Health, and Give Hope. Do you have the passion that drives our mission?

LifeNet Health is the largest nonprofit organ procurement organization and tissue bank in the United States; as well as a leader in the field of bio-implants and regenerative medicine. We're looking for dedicated team members who value safety, quality, innovation, and service to support our goal in improving the quality of human life through organ and tissue donation.

How you will contribute to LifeNet Health's success:

As the Manager, Client Services you will manage and ensure overall effectiveness and productivity of the Client Services department. You will ensure operational excellence for the Client Services Department and establish department goals in alignment with company strategic importance.

What you'll do:

• Provides oversight to assigned team by supervising, guiding, and directing employees to be effective team members
• Ensures that everyone is equipped with the appropriate skills, tools, and talents necessary for executing their duties. Uses the established people processes (performance, development, succession, and career) to ensure that their team's level of performance and capabilities meet current and future standards
• Establishes goals in alignment with company business objectives
• Utilizes continuous improvement strategies using LEAN and other methods, in collaborating with stakeholders to identify, define and execute process improvement projects
• Identifies errors and creates solutions that increase the accuracy, efficiency, service, productivity, and customer experience for our clients
• Manages, develops, and implements department training program for all new and existing staff

What you'll bring (Minimum Requirements):

• Bachelor's Degree, Master's Degree (Healthcare Administration, Allied Health, Life Sciences, or Business) Preferred
• 3 years call center experience with demonstrated career progression such as team lead, supervisor
• 5 years experience in a leadership role managing direct reports

These would be nice too (Knowledge Skills and Abilities):

• Proficient in Microsoft Office
• Ability to relay relevant information either by verbal or written expression
• Time Management Skills
• Attention to Detail
• People Development
• Analytical Thinking

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won't find another company with a culture as strong as ours.

• 403(b) and Pension Plan
• Medical, dental, and vision coverage
• Corporate sponsored events (Chili Cook-Off, 5K, Celebration of Life Gala, and many more!)
• Work-life balance with generous paid time off
• Tuition reimbursement
• Personal career and skill development opportunities
• Wellness Program
• Food Truck Thursday (at participating locations)
• Employee Assistance Program (EAP)
• Dedicated and passionate co-workers

We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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