Are you passionate about helping clients to get the most out of their product? Do you believe that successful client onboarding is the foundation of a successful partnership? Are you convinced that restaurant owners deserve technology that allows them to take back control from 3rd party platforms? Three times yes? Sounds like we found a match!

About This Opportunity:

Popmenu is looking for an enthusiastic, high-performing Manager, Client Onboarding to attain maximum client launches while ensuring the success of each client. Our ideal candidate is process driven and excited to realize the full potential that a successful onboarding experience has on the lifetime of the client.

What’s on Your Plate:

• Onboarding Strategy: Taking our overall client onboarding strategies and processes to the next level! Our Manager, Client Onboarding takes full ownership of ensuring that all clients get through the onboarding with maximum product adoption and happiness. They know that clients are not out of the onboarding process until they are independently using our solution and seeing that ROI!
• Client Consulting & Escalations: Our Manager, Client Onboarding is passionate to equip their teams with strategies to turn a client from “I want to cancel” to a client smiling. From stepping into crucial escalations themselves to identifying patterns and solving cross departmentally for solutions.
• Project Management & Success: Our Manager, Client Onboarding loves data and puzzles! Whether it’s innovating and implementing onboarding best practices or improving client success and satisfaction, they are always driven to measure the effect of their strategy.
• Growth & Change Leadership: It’s not the client’s responsibility to deal with internal communication breakdowns is the motto of our Manager, Client Onboarding. With the patience and foresight of a master wedding planner, they ensure that their own team of Client Onboarding Consultants is always operating in perfect sync with our other client-facing teams.

Bottom line – in this role it is your responsibility to make sure that our clients feel they made the right choice with Popmenu.

What You Bring to the Table:

• Servant leadership skills - you’ve learned to check your ego and know how to inspire direct and indirect reports. You’re also a pro at hiring and onboarding new team members.
• Strategic skills - demonstrated experience in establishing and executing a vision - you know how to bring ideas to life and get everyone on board!
• Willingness to be hands on - While the team is growing, this is not a role that allows you to focus on strategy only. From upset clients to win backs - you’re not afraid to jump in if needed.
• Excellent interpersonal relations skills - Ability to work cohesively and influentially across departments to accomplish what’s best for our client base.
• Client Onboarding experience - Passionate about setting up new restaurant clients for long-term, sustainable success.
• Passion for tech - Incredibly curious about how disruptive technology can help transform a restaurant owners’ experience for the better, and disciples this mindset to the team of onboarding consultants.

At Popmenu we believe in transparency and meeting candidates at eye level. We know that money isn’t everything - but it is important: For this role, we have determined a compensation of $105K/yr in addition to company equity to be a fair and attractive offer. We would love the opportunity to meet you and learn more about you and your background, and final offer amounts are determined by multiple factors and may vary from the amount above. Looking forward to chatting with you!

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Who We Are:

Popmenu is a fast-growing, venture-backed SaaS company in the restaurant/hospitality sector with more than 10,000 restaurant clients. We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and their customers. We started with our now-patented, dynamic menu technology that unleashes the power of a restaurant’s greatest marketing tool: the menu. Since then, we have been endlessly innovating to continue tackling existing and emerging industry needs.

We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and be a difference maker. We’re excited to meet you! 

What We’re Serving:

- Genuine Core Values: We asked our employees what’s most important to them in the workplace and carefully sculpted our 4 core values to truly represent our company culture. We’re proud that our culture has been recognized with several awards including Glassdoor’s Best Places to Work and Top Workplaces USA. We’re even prouder that peers recognize each other on a monthly basis for exemplifying our values with what we call Super Booms.

- Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (aka monthly Super Boom winners) pick a cause they are passionate about, and we’ll make a donation in their name.

- Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing as well. Just in the last year, 1 out of 5 team members has been promoted into a new role.

- Company Ownership: When we say, “Act Like and Owner”, we put our money where our mouth is! Every single team member receives meaningful company equity options because we recognize that every role is important for our success.

- Benefits for the Whole Family: Along with the typical medical, dental, vision, 401K benefits, we’ve got your furry family members covered with our Wagmo Wellness Plan.