About Us: #communityhealth

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team: 

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

The Manager of Care Strategy & Improvement will partner with the General Manager of Direct Contracting to drive strategy and operations for Cityblock’s participation in CMS’ Direct Contracting program. 

Reporting to the General Manager of Direct Contracting, this role will play an integral part in shaping and operationalizing Cityblock’s care model for attributed Medicare Fee-for-Service members. This leader will collaborate with the General Manager and clinical leaders to ensure that all necessary workflows are designed and implemented effectively, that we are measuring our progress accurately and insightfully, and that we are identifying and prioritizing potential opportunities to improve care for members.

This leader will collaborate with Cityblock national operations teams, owning cross-functional initiatives, and ensuring that they are executed thoughtfully and thoroughly. The Manager of Care Strategy & Improvement will also develop professional relationships and independently work with external provider partners with minimal oversight.

The Manager of Care Strategy & Improvement is driven by a passion for value-based, integrated health care and care deeply about bringing best-in-class care models to serve patients with complex health and social needs. If you enjoy problem solving, are seeking to build out new programs, and are an amazing team player, we want to hear from you!

Duties will include the following:

• Develop, own, and  share accountability for market strategy and achievement of key operational results.
• Lead run rate market operations initiatives for a set of critical functions that could include, but are not limited to: preparing for program performance reviews, identifying and prioritizing strategic initiatives, and budgeting and forecasting.
• Design and implement strategic initiatives in coordination with clinical and operational stakeholders to improve quality, member outcomes, and total cost of care performance.   
• Proactively anticipate and address operational issues as they arise, and collaborate with other key team members to ensure that problems and gaps are solved quickly and seamlessly.  
• Ensure that all learnings from process builds are tightly captured so that we are continuing to develop our care model and implementation playbooks for future markets; implement new performance metrics where they apply.

Requirements for the Role:

• 6-8 years of healthcare consulting or similar healthcare/management experience.
• Experience and comfort working within a high-paced, ever-evolving startup environment, working with operators, technologists and clinicians. 
• Comfort with analyzing data, using a variety of data tools, highlighting key insights, and creating  compelling dashboards and other data visualizations to drive decision making. 
• You have excellent project/process management skills, and you are rigorous, energetic, agile, flexible, and aren’t afraid to do the work yourself.  
• Extraordinary oral and written communication skills. 
• Bachelor’s degree required.
• Must be based in the District of Columbia metro area and be required to travel up to 20% within the District to external provider partners.

Nice to Have, But Not Required:

• Similar experience within an innovative care delivery organization and/or high growth medical group or health system
• Experience with value-based contracts (e.g., ACOs, capitated arrangements), especially CMS’ Medicare Shared Savings Program or Direct Contracting Program.
• Understanding of population health and how value-based providers drive performance.

What We’d Like From You:

• A resume and/or LinkedIn profile 
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.