Manager, Business Systems

| Los Angeles, CA | Remote
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About the Team: 
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace and the kind of mission, that appeals to you, we’d love to talk. 

Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:
As a Manager, Business Systems, you will join our Business Systems team, using your expertise in the Salesforce platform to drive solutions for ChowNow’s most important operational initiatives as we scale our mission to help local restaurants thrive. 

Specifically, you will:

  • Manage the Business Systems Analysis function; lead, mentor, and train your team on requirements solicitation, translation, and business process mapping, ensuring SLAs are met. 
  • Lead the team’s process for turning ambiguous requests into clear requirements, backlog prioritization, and project execution. 
  • Translate business requirements into well-designed, scalable solutions in our Salesforce Sales and Service Cloud instances. 
  • Lead stakeholder engagement with critical business partners to provide guidance on system capabilities and address any functional issues. 
  • Work directly with stakeholders to understand their pain points and present solutions for automation.
  • Comfortable changing hats between strategic planning and hands-on Salesforce configuration.
  • Manage project delivery for 1-3 strategic initiatives per quarter.
  • Discover processes that can be automated to enrich the user experience for our end-users and customers, then design and execute elegant solutions. 
  • Take a hands-on approach to Salesforce requirements documentation, solution design, and implementation.
  • Contribute as a valued team member to our culture of mutual respect, productivity, diversity, and continuous learning. 

You Should Apply If:

  • You have 6+ years of hands-on Salesforce experience as an implementation lead, solution consultant, administrator, and/or developer. 
  • You have 2-3+ years of people management experience.
  • Salesforce Certifications required; Sales Cloud and Service Cloud Consultant Certifications preferred. 
  • You possess expert-level cross-functional project management experience. PMP or Scrum certifications preferred.
  • You have experience using flow diagrams to bring clarity to ambiguous requirements.
  • You are comfortable wearing a solution architecture hat, working directly with business stakeholders to understand their goals and translating them into best-in-class solutions.
  • You have an understanding of SDLC best practices and demonstrable experience applying them to application development, including requirements definition, change management, unit testing, data hygiene, and test environment management. 
  • Previous experience in a fast-paced environment focused on scaling internal systems. 
  • You work well as a team, contributing to our culture of collaboration, sharing knowledge, and encouraging each other. 
  • You have a personal passion for continued learning.

  • This role can be located at HQ in Los Angeles or remote in the Central or Western time zones. Reports to the Business Systems Director. 

Within 1 Month You’ll:

  • Complete the ChowNow onboarding camp to gain a deep understanding of our mission, customers, and business.
  • Shadow each stakeholder department, gaining an understanding of the ChowNow business workflow in Salesforce and our ecosystem of integrated applications.
  • Begin leading weekly prioritization and requirements meetings as part of the Business Systems team.
  • Meet with each department SME to understand their role at ChowNow and their current priorities and pain points in regards to internal systems. 
  • Complete a deep dive review of our Salesforce customizations and end-to-end process flows. 

Within 3 Months You’ll:

  • Create a detailed business process to systems flow document, highlighting where bottlenecks exist. 
  • Create a rolling 90-day roadmap to address the top 3-5 operational pain points. 
  • Author your first project requirements specification and refine with the team.
  • Gain a detailed understanding of the current state of Salesforce at ChowNow and take ownership of a functional area such as Support automation, Communities, or refining one of our highly adopted custom objects. 
  • Hold a brown bag on Salesforce Tips & Tricks for our end-user community.
  • Attend Scrum training as part of your personal growth objectives (budgeted by ChowNow).

Within 6 Months You’ll:

  • Become a trusted partner to the business by solving some of the most common pain points causing friction for our users or customers. 
  • Contribute to the successful completion of Lightning migration. 
  • Refine the team’s process for requirements gathering, prioritization, testing, and release. 
  • Work with stakeholders to launch at least one strategic project that contributes to the scalability of ChowNow Operations.

About Our Benefits:

  • Competitive Salary
  • Ongoing training and growth opportunities.
  • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
  • A remote-first culture and monthly stipend offering flexibility to work where you want and how you want.
  • Rock-solid medical, dental, and vision plans.
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
  • 401(k) Matching
  • Employer-contributing student loan assistance program.
  • Commuter benefits (including Uber Pool).
  • Employee Stock Incentive Plan.
  • Pet insurance for your fur babies
  • Quarterly Industry Speakers Series.
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
  • Enough freedom to spread your wings while still holding you accountable.
  • Fully stocked kitchen and cold brew on tap.

ChowNow takes the health and safety of our team seriously. Effective December 1, 2021, we will require all employees to have been vaccinated against COVID-19. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests for accommodations will be considered.
 
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
 
Read here about your California privacy rights.
 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • EnzymeLibraries
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Recruiter

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Senior Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Growth Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

ChowNow Benefits Overview

Competitive Salary
Ongoing training and growth opportunities.
A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
Rock solid medical, dental, and vision plans.
Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave.
401(k) Matching.
Employer-contributing student loan assistance program.
Commuter benefits (including Uber Pool).
Employee Stock Incentive Plan.
Pet insurance for your fur babies
Quarterly Industry Speakers Series.
Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
Enough freedom to spread your wings while still holding you accountable.
Fully stocked kitchen and cold brew on tap.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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