Manager, Business Systems Support at Ivanti (Salt Lake City, UT)

| Salt Lake City, UT
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Manager, Business Systems Support (Manager, IT)

Who We Are

Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management and security solutions - helping organizations reduce risks and costs associated with managing their IT environment.

Ivanti is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work, as well as many accolades for the products it develops. Our customer focus strategy is driven by the company's core values, including innovation, accountability, teamwork, and trust, it's an exciting time to join Ivanti.

Looking for more than just a job? We like developing our people just as much as we like developing great products and services

If you're passionate about what you do, are a champion of customer satisfaction and success, and interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!

What We Do
  • Empower users to seamlessly and securely connect from any place in the world that offers air, water andInternet!
  • Equip organizations with the right tools to configure access, manage and enforce compliance with a holistic view on network, users and usage.
  • Empower organizations to continue to breathe easy, now with an added sense of invincibility.
  • Work hard so that you can focus on the things you want to!
What we are looking for

A Manager in the IT Support department who will understand the cross-functional needs of the business. They use that knowledge to support the business, in collaboration with the team they manage, in their use of the enterprise applications (such as Salesforce and NetSuite), working closer with the developers of the enterprise applications. The experienced candidate will also lead Support projects during periods of high-ticket volume because of project implementations.

What you will be doing
  • Manage a global team of Business Analysts and System Admins, evaluating and developing them.
  • Ensure that quality and service delivery standards are met.
  • Work closely with the IT Enterprise development team, submitting bugs to their backlog and assisting with their communication with the business
  • Collaborate with other organizations such as Sales, Marketing, Customer Support, etc, to improve support satisfaction objectives.
  • Collect and Analyze support center metrics to guide decisions about support operations.
  • Set Goals (KPI) and review team performance periodically.
  • Drive operational improvements.
  • Handle and drive escalations to resolution by providing status updates to stakeholders.
  • Lead Hypercare support projects being a communications hub between the business and system developers.
  • Interact with the System Developers in the context of system bugs and change requests from the business.
  • Support the rest of the IT team in their development of processes, reporting, documentation, and training.
What you need to be successful
  • 5+ years of experience working in technical support organizations.
  • Experience as a hands-on manager, recruiting and leading support teams.
  • Be a technically versed resource with excellent customer service skills.
  • Experience leading system support projects
  • Excellent written & verbal communication skills.
  • Ability to communicate with all levels of the business.
  • Ability to work and lead a team in a remote team setting.
  • Knowledge of Enterprise Applications such as SAP, Salesforce, or NetSuite a plus.
  • Project management experience a plus.
  • Must have a high sense of ownership and a can-do attitude. Self-driven and a team player!
Organizational Culture

Ivanti provides a supportive environment for motivated individuals looking to grow their careers and realize high earnings potential. Join a challenging, technology focused environment, earn a competitive salary and benefits package, receive the training you need to stay ahead of the curve, and work in a casual, smart, and fast-paced organization.

External Recruiting Agencies/Vendors: Ivanti does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search.

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More Information on Ivanti
Ivanti operates in the Information Technology industry. The company is located in South Jordan, UT. Ivanti was founded in 2022. It has 2700 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 3 open jobs at Ivanti, click here.
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