Major Incident Manager at Credit Suisse

| Raleigh-Durham, NC
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We Offer
Join us in an engaged and mission-critical role in Major Incident Management. Your responsibilities include facilitating recovery from incidents through engaging dedicated teams, ensuring clear and consistent communication, and raising as needed to promote the awareness. An opportunity to coordinate with IT senior leadership from every area of the bank, the Major Incident Management team uses and maintains structured tools to promote rapid recovery, clear and targeted communications, and accurate documentation.

Key responsibilities:
  • Executing the Major Incident Management process tasks in alignment with established processes, minimizing business impacts and meeting SLA targets.
  • Managing outages, performing impact assessments, coordinating resolution, driving incident calls, raising (both technical and hierarchic), communicating (including senior management) as well as coordinating all incident support activities.
  • Capture, triage (classification and prioritization) and raise incidents to technical teams as necessary.
  • Work an operational schedule including weekend on-call rotation.

Your future colleagues

As a member of the global Major Incident Management team, you will be engaged in follow-the-sun partnership with infrastructure and application teams around the world. It is a critical function within IT enabling all major incidents to be managed in an efficient manner to minimize regulatory, reputational, financial and operational impact to the bank and reduce time to restore business services. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values.

You Offer
More Information on Credit Suisse
Credit Suisse operates in the Fintech industry. The company is located in New York, NY and Morrisville, NC. Credit Suisse was founded in 2022. It has 56165 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 126 open jobs at Credit Suisse, click here.
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