JPMorgan Chase
Hybrid

Mainframe Application Support Engineer

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Job Description The AWM/WM support team operates out of several sites, Jersey City, Delaware and in India. The role of a support specialist for the AWM/WM Mainframe Applications is a critical role, requiring a highly dedicated individual who can drive incidents to resolution, possess a can-do attitude , excellent communication skills and assimilate information quickly.
The Primary responsibility of a WM mainframe Application Support requires the use of both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of AWM.
In addition you will be required to:

  • Provide front line production support, proactive monitoring, capacity planning, performance tuning, security, maintenance, incident management for critical mainframe suite of applications
  • Release Management: Perform validation health checks, administrative and mainframe technical support to application development teams during production deployments.
  • Collaboration: Partner with application development teams to understand new projects, and set Production support team expectations as well as Partner with infrastructure teams
  • Telemetry :Gathering Production Metrics and identifying areas of improvement and efficiency gains
  • Incident management and Problem Resolution
  • Ensuring risk and controls compliance: Remediation of Information Risk Gaps within applications
  • Resiliency /PRESS events
  • Handling queries from the Business
  • Assist in UAT processing when required.
  • Shift Coverage per schedule.


Professional/Technical/Business Skills Required for Candidates:
Technical Requirements
5 + years of work experience of Mainframe application development or Support work
5 + years of work experience with COBOL, CICS, DB2, JCL, VSAM, Ezetrieve , scheduling, MQ ,File Transfer technologies and other support technologies
Knowledge of JAVA, webservices, python
Knowledge of Incident management and problem management
-3 + years of work experience with systems support and debugging
-Knowledge of version and revision control practices and procedures
- Knowledge of ZEKE scheduler, a plus
Business Requirements
-College degree, specialized training, or equivalent work experience
-Familiarity with outsourcing operating models and working with geographically dispersed teams
Professional Requirements
-Strong interpersonal relationship and communication skills
-Strong technical documentation skills
-Strong organizational skills
-Ability to multi-task
Must be able to work calmly and effectively in a fast-paced, high-pressure environment while balancing competing priorities
Excellent analytical and Trouble shooting skills
Full vaccination is a requirement for this role for new hires joining JPMorgan Chase.
J.P. Morgan is a global leader in asset and wealth management services. The Asset & Wealth Management line of business serves institutional, ultra high net worth, high net worth and individual clients through its Asset Management and Wealth Management businesses. With client assets of $4.3 trillion and assets under management of $3.1 trillion, we are one of the largest asset and wealth managers in the world. (Assets as of Dec. 31, 2021.)
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions with client assets of $4.1 trillion. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Our Asset and Wealth Management division is driven by innovators like you who are driven to create technology solutions that make us work more efficiently and help our businesses grow. It's our mission to efficiently take care of our clients' wealth, helping them get, and remain properly invested. Our team of agile technologists thrive in a cloud-native environment that values continuous learning using a data-centric approach in developing innovative technology solutions.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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