Luxury Retail Store Associate/Customer Service Specialist at Saatva (Washington DC)

| Washington DC
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Who We Are:

Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night’s sleep. Experience has shown us that the more we help our customers, the more we sell. To that end, we have dedicated ourselves to being the most helpful brand in our space. Our marketing mission is to answer every question a consumer might have about mattresses, sleep, and sleep health, to ensure that every consumer finds the right mattress for them--even if it’s not ours.

In 2021, we will be launching four new Viewing Rooms The Viewing Room is an extension of our Saatva website. A beautiful, friendly, interactive, pressure free environment that will allow consumers to view and experience our luxury products.

The Viewing Room Customer Service Flex Representative is an unique role to the Saatva business model. This position blends Saatva’s Corporate call center culture with that of the Viewing Room. For the most part, these individuals will fulfill the role of a Saatva call center professional by providing excellent customer relations over the phone and through online chat. If needed, this role will also require one to be able to jump in and assist customers live on the sales floor. Therefore, it’s imperative these individuals are able to seamlessly transition from call center mode to face to face interaction with VR guests.

Requirements:

If you are a self-motivated, well-spoken, dynamic, overall nice person, with a passion for providing customers a world-class experience then Saatva, America’s #1 online luxury mattress brand, is looking for you!

What You Will Do

  • Create a world class experience for our customers.
  • Become a product expert.
  • Answer customer questions and resolve customer issues, both basic and complex, on the phone and via live chat, as well as move seamlessly to face to face interaction with customers on the Viewing Room floor, as needed.

Experience and Skills Needed

  • 1 to 2 years of customer support or sales experience with the ability to explain product attributes and benefits clearly and effectively troubleshoot and solve customer issues.
  • Exceptional communication skills, both oral and written
  • Strong interpersonal skills with the ability to build rapport effortlessly
  • Passionate about providing great customer experience.
  • Organized with the ability to prioritize and multi-task with a strong drive to complete tasks with a high degree of quality.
  • Skilled in using personal computers and related software

What’s In It For You 

  • Medical, Dental, & Vision Insurance 
  • Paid vacation and holidays
  • 401K
  • Employee Discount
  • Dynamic and dedicated team
  • Amazing Products

Sound Like a Good Fit? We’d love to talk to you!

Please note that we expect to open our new Washington DC Saatvaroom late Fall. However, we will be hiring our team shortly to commence training. You may want to check out your comfort level with the commute especially if are using mass transit. The Washington DC Saatvaroom will be located at 1714 14th Street NW.

Equal Employment Opportunity:

At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of Saatva

How would you describe the company’s work-life balance?

Very balanced, there is a big focus on making sure people here are able to live their lives, and if you're working late into the night or on weekends people wag their finger at you.

Sean

Software Engineer II

What does your typical day look like?

We work in an agile environment, which means we have a short stand up every morning to start our day where we check in with one another, give updates, and see if anyone can be of assistance in helping others with current work. The rest of the day fluctuates depending on what day it is. We have planning sessions and developer workshops weekly.

Megan

Software Engineer

What makes someone successful on your team?

Collaboration is the name of the game here at Saatva. Questions are just as important as answers and together we find the right solutions through planning sessions, pair programming, and code reviews. If you're engaged with the problem and not just the ticket at hand, you'll see that contribution manifest in your own success as well as the team's.

Meredith

Technical Lead & Senior Software Engineer

What is your vision for the company?

My vision for Saatva Engineering is to be the place where you can do the best work of your career. Due to our unique market opportunity we have the unusual combination of a ten year track record and tremendous growth. Growth brings significant challenges, both technical and professional, but it rewards those willing to work together.

Scott

Vice President of Engineering

What kinds of technical challenges do you and your team face?

We regularly receive obscure, reports of issues faced with multiple systems and we need to be able to determine what the actual problem is and come up with a game-plan on how to resolve this and prevent it from happening in the future. Luckily, on my team, I regularly surround myself with some of the most knowledgeable developers to help me.

Chris

Lead Support Developer / Manager

What are Saatva Perks + Benefits

Saatva Benefits Overview

Here are a list of the employee benefits:

Paid Vacation and Sick Time
Health insurance
Life insurance
Dental insurance
Vision insurance
Retirement benefits
Healthcare spending or reimbursement accounts, such as FSAs
Long term disability insurance
Short term disability insurance
Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Culture
Partners with Nonprofits
Saatva partners with Non Profits such as HACA.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Saatva's 401(k) retirement plan offers a broad selection of international index funds to choose from.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 6 weeks of parental leave for the primary caregiver. Saatva also provides 2 weeks of leave for the secondary caregiver
Flexible Work Schedule
Saatva provides employees with a flexible work schedule that includes flexible start and end times.
Company sponsored family events
Saatva sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Saatva offers pre-tax commuter benefits for all employees.
Stocked Kitchen
Saatva has a fully stocked kitchen including unlimited snacks, coffee and tea that you can handle.
Parking
Pet Friendly
Fitness Subsidies
Saatva pays 100% for employees fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Saatva offers employees professional development opportunities like onsite training courses.
Lunch and learns
Saatva hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

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