Job Description:

This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.

Job Responsibilities:

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Work with retail clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs.
• Coordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress.
• Coordinate with the reconditioning shop areas for vehicle repairs.
• Build deep service relationships with customers.
• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.
• Review completed work ensuring customer quality standards are achieved and/or exceeded.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Minimum

• High School Diploma or equivalent preferred
• Previous Auction and/or driving experience required.
• Valid Driver's License and safe driving record required.
• Ability to drive vehicles with standard and automatic transmission
• Basic computer skills required.
• . Ability to provide good customer service and muti-task
• . Knowledge with mechanical repairs and condition report writing preferred

Physical Demands:

• Constantly required to enter and exit vehicles. Ability to walk long distances
• Regularly required to stand, walk, reach, talk and hear.
• Frequently required to stoop, kneel, crouch, bend, squat and climb and sit for periods of time.
• Ability to lift 1-30 pounds.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Work Environment:

• Frequent exposure to outdoor weather conditions. Moderate noise level.

Disclaimer:

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Closing:

Manheim is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. Manheim is a drug-free workplace and requires a background check and drug test prior to employment.

Who We Are

About Cox Automotive

There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.