Logistics Manager- Driver Engagement

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
We are looking for someone to join our Logistics team as a Logistics Manager.
The primary goal of the Logistics team is to manage the Grubhub delivery network and coordinate deliveries between diners, drivers, and restaurants while optimizing cost, speed, and quality. Collectively, we support roughly 600,000 drivers that manage over 400,00 deliveries across the US each day.
This role will work on developing programs to drive retention of Grubhub's top tier drivers. We are looking for someone with experience building customer retention loyalty systems from start to finish and measuring those goals.
The Impact You Will Make
• Own cross-functional projects from end to end; beginning with identifying
opportunities to working with product on potential solutions to execution
• Drive growth within your line of business; you will develop a strategy, collaborate, and effectively execute
• Provide subject matter expertise, guidance, mentoring and coaching to other
members of the logistics team
• Analyze trends and underlying issues within the business; you will be responsible for understanding impacts in a multi-sided marketplace, problem solving complex issues in a data-driven manner and implementing solutions cross-functionally
• Effectively communicate learnings and recommendations to key stakeholders; you will collaborate with stakeholders from across the organization to develop and deliver on your roadmap
• Partner closely with Senior Leadership to identify opportunities and deliver on service, profitability, and growth expectations for the business
• Innovate and ask questions; as a member of the logistics organization you will have the opportunity to challenge the status-quo and push the business to new levels
What You Bring To The Table
• Excellent written and verbal communicator; you have the ability to tell a story
combining data with qualitative insights, and you understand how to tailor your
communication to any audience
• Proven track record of working collaboratively and cross-functionally. You understand that a collective effort creates a better experience internally and for our customers
• Passion to learn and solve problems by thinking outside of the box; you love to learn and when something isn't clear you figure it out
• Thrive in a fast-paced work environment; you put out ambitious goals and if you fail,you fail fast, learn, and keep pushing forward
Bachelor's degree
• 6-8 years of relevant work experience in operations/strategy/business
development/P&L responsibilities of growing a business
•Direct experience with SQL and advanced Excel is required
• Tableau experience preferred
• Critical thinker with strong analytical skills; you ask questions and seek answers, andsolve problems creatively
• Ability to operate independently with minimal supervision and effectively surpass roadblocks
And Of Course, Perks!
Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
Social Impact. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunities to support causes that are important to them.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].