Loan Review Specialist - Remote: Utah & Arizona
Discover. A brighter future.
Great News!
We offer 100% remote, combo, or on site - it’s your choice! You do need to live in Arizona or Utah.
And… Once you join the team, you will receive an office setup stipend of $250 and if working remote, you will receive a monthly stipend of $60 to help with internet.
Job Description
Class Start Date: 3/7/2022
Shift Requirements:
- 8:30 AM - 5:00 PM MST
- 10:30 AM - 7:00 PM MST
- 11:30 AM to 8:00 PM MST
Competitive Wage: Starting wage of $16.00 per hour with shift differential opportunities to earn up to $19.20 per hour + 20% weekend premium pay
Full Time Benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.
These include:
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Medical/Dental/Vision/Life Insurance
Tuition Reimbursement for eligible US based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
What You’ll Do
Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigate a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
How You’ll Do It
Bring empathy to customers inquiries
Review loan documentation to confirm accuracy & collect any additional information/documents
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
Leverages 2 standard screens, verbatim scripts and procedures
Builds the Discover Financial brand by providing industry-leading care and innovative solutions
Qualifications You’ll Need
The Basics
Strong verbal communication and problem-solving skills
Ability to multi-task, as needed, to get the job done
Preferred Qualifications
Spanish/Bilingual Speaking
Bonus Points If You Have
High School Diploma or GED
1+ years of experience in related field
A quiet workspace
Internet service with a minimum speed of 5mbps
Personal smartphone or a tablet
Benefits you might not have expected
Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)
Opportunities to volunteer in the community
Development groups and training
If you do choose to work onsite, we have a full service cafeteria featuring Starbucks and subsidized mindful options, as well as access to our Fitness Center. We also have onsite Health Clinics
#INDDFS
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#Remote
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With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.