LHI - Desktop Support Technician I - Remote Nationwide

| La Crosse +46 more | Remote
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Please Note: To be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.
Working Schedule: This is a full-time position that supports 24/7 coverage; the work schedule will be Sunday - Thursday 2:00PM-11:00PM.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

  • Receive, troubleshoot, and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment
  • Set up and maintain hardware and software including computers, printers, copiers, faxes, scanners, and projectors
  • Educate end-users on how to resolve various hardware and software problems
  • Act as front-end support for all incoming technical issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy Escalate complex issues and non-IT related problems to the appropriate department
  • Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment, and software complying with given standards and guidelines
  • Provide direct first line support in the testing and deployment of new policies and systems
  • Monitor stock levels of hardware and submit request for equipment when needed
  • Front Desk duties to include helping walk ins, recording receipts of computer equipment
  • Provide on-site technical support for video conference software and hardware
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
  • Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts
  • While being a part of a fast-paced team, you'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in


What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

  • Associates Degree + 6 months experience in a desktop support environment, OR 2 years work/military experience in an IT field with a High School Diploma / GED
  • 6+ months experience/working knowledge of Microsoft Office products to assist end - users with technical assistance for hardware and software
  • Reliable high-speed hard-wired internet connection with speeds of at least 10 down and 2 up (Satellite, cellular and wireless are not allowed)
  • Ability and willingness to work Sunday - Thursday 2:00pm-11:00PM
  • United States Citizenship
  • Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance


To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $18.17 to $32.26. The salary range for Connecticut / Nevada residents is $20.00 to $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Technical support, Helpdesk, OptumServe, troubleshoot, hardware, software, hiring immediately, #RPO, #Green, remote, telecommute, work from home, work at home, WFH, WAH, hiring immediately

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Boise, ID
Boston, MA
Charleston, SC
Charlotte, NC
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Colorado, CO
Columbus, OH
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Detroit, MI
Hartford, CT
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Jacksonville, FL
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Washington DC

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