Leader, Customer Delivery at Cisco (Dallas, TX)

| Dallas-Fort Worth, TX
Sorry, this job was removed at 5:02 a.m. (CST) on Friday, April 1, 2022
Find out who's hiring in Dallas, TX.
See all Operations jobs in Dallas, TX
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
What You'll Do
Do you have what it takes? Customer Experience (CX) organization is seeking an inspiring leader to manage a team of Technical Consulting Engineers (TCEs) responsible for providing first rate technical support.
You'll report to a CX Director or Sr. Manager and generally be responsible for a team of 10 to 15 people.
You are able to manage for results (team workload management, team training and development, overall team customer service metrics); handle critical customer escalations and drive issues to resolution; and assume ownership of the total customer support experience.
Who You'll Work With
The CX Organization at Cisco is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's Technical Assistance Center (TAC) is aligned to three geographic regions; together, they form one global, borderless TAC. TAC is the first to be confronted by challenges and issues with new equipment and tools in the field. Loved by many as the "best networking school" in the world, roles in TAC have a technology runway that never ends. The breadth and diversity of technology exposure is second to none; and comes with the territory when you are keeping the world's networks humming!
Who You Are
  • You can lead a team of Technical Consulting Engineers in support of Cisco product family.
  • You've demonstrated excellent leadership skills and experience in leading a local and remote team in applying all elements of Technical Support.
  • You understand and demonstrate Cisco's C-LEAD Continuum: Collaborate, Lead, Execute, Accelerate, Disrupt.
  • You have the ability to influence using applied knowledge and excellent people leadership skills.
  • You can develop excellent working relationships
  • You can align to and influence Company and Org Goals
  • You display superb communication skills - presentation, verbal and written.
  • You can be a Customer Advocate and at times a designated POC for select customers
  • You are able to function autonomously, quickly ascertain the issues at hand, and quickly drive issues to resolution.
  • You understand and drive the team to solve sophisticated network level technical problems.
  • You understand the inter-company dependencies and develop action plans to address problems
Required Product Knowledge and Technical Skills:
  • You have a bachelor's degree plus 5-7 years of related experience
  • You have experience in customer support services & preferably in IT Industry
  • You have a thorough understanding of networking technology
  • Expert knowledge of Enterprise Networking industry, products, and protocols
  • Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success
  • Excellent verbal and written communication skills
  • Experience interacting with customers/partners or in a client facing role.
  • Your interpersonal skills and solid eye for business in decision making are solid
  • You have demonstrated Industry awareness
  • Ability to interface with multi-functional Cisco teams like Sales, Engineering and translate knowledge and experience into product improvements and consumable Intellectual Capital (IC)
  • Ability to work effectively with and provide guidance to other members by determining methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TL and CSE delivery teams.
Desired Skills
  • ITIL Certified
  • Proven Management experience
  • Expertise in Enterprise Networking Operations
  • Cisco Certifications
  • Other recognized industry level certifications
Why Cisco
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #LI-ER
Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
More Information on Cisco
Cisco operates in the Cloud industry. The company is located in San Jose, CA, Irvine, CA, San Antonio, TX, Richardson, TX, Overland Park, KS, Bloomington, MN, Chicago, IL, Chicago, IL, Franklin, TN, St. Petersburg, FL, Charlotte, NC, Derndon, VA, Morrisville, NC, Morrisville, NC, Pittsburgh, PA and Boxborough, MA. Cisco was founded in 1984. It has 77500 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 91 open jobs at Cisco, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Cisco's full profileFind similar jobs