Caterpillar

Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better world.

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Jobs//Hybrid//Chicago, IL//Cybersecurity + IT//

Lead Technical Support Engineer

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Career Area:
Digital
Job Description:
The Lead Technical Support Engineer is responsible for design, development and support of CAT Digitals operations team tools, performance monitoring and reporting, and incident alerting for various CAT digital products and platforms. The development of these monitoring capabilities drives operations proactive capabilities to ensure that the availability and reliability of these systems meet our SLAs and ultimately ensures that customers experience the performance and reliability that they come to expect.
JOB DUTIES:
Responsibilities of the incumbents is to provide Worldwide monitoring of overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future digital products.

Provide team leadership and oversight to digital technical operations team to ensure that processes and tools are optimized
Identify, investigate and design automation in support of operations initiatives and improve assigned digital product performance.
Develop monitoring and alerting capabilities and tooling for AWS, Azure and on prem systems
Issue investigation, root cause, and statistical analyses of application failures
Resolution of commitments; formally document issues and provide follow-up on the resolution process with industry and development teams.
Conduct Serviceability Audits on development team's effective utilization of monitoring, backup and disaster recovery capabilities
Design enabling solutions that allow development organizations to scale monitoring and alerting
Provide input for setting targets for digital product and application reliability, durability and serviceability to be stated in the functional specifications.
Stay current with digital products
Assist the operations team with continued process improvements, and root cause analysis
Participate in Safety Audits and provide technical assistance for defense in digital product and application liability lawsuits.
Conduct dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications.
Work with CAT Digital architecture teams in defining operations focused standards

Employee is also responsible for performing other job duties as assigned by Caterpillar management from
time to time.
Basic Qualifications:

Requires a college or university degree, technical certification or equivalent experience.
At least 10 years of experience in infrastructure system administration or support work

Top candidates will also have:

Expertise in administration tasks for Windows/Linux operating systems
Expertise with relational databases support, querying and database reporting
Experience with AWS services: S3, Route 53, RDS, CloudFormation, Lambda, logging/CloudWatch, SNS, Kibana, and Elastic search
Working experience with Powershell, SQL, JSON, AppInsights, ServiceNow, Grafana, PowerBI

Visa sponsorship available for eligible applicants.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Submit your information to our Talent Network here .

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Kyle Cline

Analytics Manager

PEOPLE-FIRST EXPERIENCE

Work in a setting that prioritizes people

Leading a team isn’t Cline’s only duty. “My most important leadership role is being a father,” he said, commending the parental leave policy that let him be with his newborn son. The human element extends to entities like the Caterpillar Foundation, which among other initiatives, provides support to disaster-impacted areas. “I’m proud to work for a company that prioritizes communities and their people,” Cline said.

Caterpillar makes me feel like they want me to stay and grow.

Shilpi Banerjee

Senior Software Engineering Manager

GROW EACH DAY

Advance in a development-minded environment

A 16-year company veteran, Banerjee hasn’t just logged serious time with the company — but mileage, too. From navigating M&As in Japan and tackling new product introduction in China and Singapore, to spearheading digital efforts in India, the technologist has grown immensely since starting as an IT analyst. “At Caterpillar, there are myriad opportunities to explore your potential and grow your career globally,” Banerjee said.

Leaders appreciate initiative, enthusiasm, flexibility and the drive to get things done.

Jenny Thompson

Digital Product Manager

Real World Impact

Digital Solutions That Power the Bottom Line

Digital Product Manager Jenny Thompson sees connectivity as a cornerstone of great service. “Our digital services empower customers to improve their efficiency, productivity, profitability and sustainability — directly powering their bottom line,” Thompson said. To transform its customers’ operations, Caterpillar develops digital solutions that combine its many strengths: asset and service data, engineering and robust analytics. “These tools give customers insights about their operations and recommendations for their fleets that are more tailored than ever before,” Thompson said.

Caterpillar was an early adopter of connectivity and the value that data can bring. We want our customers to be successful, and these technologies are important enablers for that success.