About BlueVine

BlueVine is a high-growth fintech company empowering small businesses with innovative banking designed for their needs. We combine industry-leading technology and security with our team's expertise and care to provide best-in-class financing and lending products to power business growth at every stage of the journey. To date, we've supported over 87,000 small business owners with our core financial service products and more than 300,000 small business owners through the Paycheck Protection Program (PPP).

Headquartered in Redwood City, CA, BlueVine has raised $102.5M and is backed by top investors, including Menlo Ventures, Lightspeed Ventures, Citi Ventures, SVB Financial, Nationwide Insurance, and M12. For more information, check out our LinkedIn Page. 

Small businesses deserve accessible and modern financial services, and traditional banks have underserved them for too long. Join us as we build a brighter financial future for small businesses.

ABOUT THE ROLE

We’re looking for a seasoned Quality Assurance Analyst who will be responsible for the launch of the Quality Program to help our support teams deliver world-class customer experiences. The Quality Assurance Analyst will partner with support leadership, compliance and risk teams to develop an automated and scalable Quality Assurance program. You will review the existing quality procedures and identify areas for improvement and automation, while helping to implement quality assurance software. 

WHAT YOU'LL DO

• Develop, implement, and manage a scalable Quality Management System across various service channels and products.
• Identify and implement automation opportunities in existing QA efforts for scalability and growth
• Interact with various stakeholders to establish feedback monitoring and identify trends and opportunities to improve on service quality 
• Conduct weekly QA calibrations with Support Leadership to share insights and trends which if implemented will enhance the customer experience
• Identify and drive efficiency and automation improvements in the QA program and related processes
• Prepare weekly and monthly performance reporting and customer experience insights
• Build customer experience coaching material and conduct coaching sessions for both managers and customer support associates

WHAT WE LOOK FOR

• 6+ years of relevant experience in quality assurance, control or monitoring
• Financial services experience preferred 
• B.A. Degree in a scientific or related discipline is preferred
• Experience working with and/or managing external QA software vendors is preferred
• Strong program management skills and data-driven decision making 
• Excellent written and verbal communication skills
• Flexible, Proactive and able to multitask
• Ability to work in a fast-paced environment and adapt to projects and deadlines

Benefits & Perks:

• Receive over $1,000 annually for a wellness benefit of your choice
• Monthly WFH Stipend 
• Generous PTO and holidays
• Excellent health coverage and life insurance benefits
• Generous, paid parental leave which covers up to 15 weeks

• 401K with an immediate 3% company match

Once we Return to Office:

• Weekly catered lunches
• Unlimited snacks in fully stocked kitchens
• Free, localized commuter benefits - CalTrain passes for SF employees and a monthly parking allowance 

Read what candidates and employees have to say about us. Check out our Glassdoor Page.