Lead Pega Production Support - Telecommute

| Orange County +46 more | Remote
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Software engineering is the application of engineering to the design, development, implementation, testing and maintenance of software in a systematic method. The roles in this function will cover all primary development activity across all technology functions that ensure we deliver code with high quality for our applications, products and services and to understand customer needs and to develop product roadmaps.
These roles include, but are not limited to analysis, design, coding, engineering, testing, debugging, standards, methods, tools analysis, documentation, research and development, maintenance, new development, operations and delivery. With every role in the company, each position has a requirement for building quality into every output. This also includes evaluating new tools, new techniques, strategies; Automation of common tasks; build of common utilities to drive organizational efficiency with a passion around technology and solutions and influence of thought and leadership on future capabilities and opportunities to apply technology in new and innovative ways.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

  • Learn the operations/system - through independent study and mentorship sessions with teammates
  • Handle incident tickets reported by users
  • Research potential coding/configuration defects- Sometimes you make recommendations regarding fixes- Sometimes you design and develop the fix.
  • Monitor production operations and alert appropriate teammates/teams when issues are observed
  • Participate in weekly rotation for on-call responsibilities that include weekends and off-hours
  • Participate in bi-weekly (or monthly) system deployment activities
  • Engage urgent resolution efforts for high-impact (war room) incidents
  • Participate in design/code reviews


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

  • 6+ years of experience with Pega
  • 4+ years of experience in design, development and support
  • 4+ years of experience in application debugging and troubleshooting
  • Experience in analyzing logs & alerts
  • Good understanding of Oracle database and ability to write SQL queries


Preferred Qualifications:

  • Understanding of Healthcare, specifically claims domain
  • Pega CSSA certification
  • Pega CLSA certification
  • Experience in ReactJS or other modern front-end technologies
  • Experience in DevOps / Cloud (Azure/AWS)
  • Experience working in Agile methodology
  • Full Stack Engineering
  • Enthusiastic about learning the React/Next JS and cloud technologies (not just isolate themselves to Pega)
  • Excellent verbal and written communication skills


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only : The salary range for Colorado/Connecticut/Nevada residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: debug, support, soft, engineer, develop, pega, agile, Irvine, CA, California, WFH, work from home, work at home, telecommute, telecommuter, telecommuting, remote

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