About Assurance

Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.

Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.

At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we're working together to improve the lives of millions!

About the Position

This position is responsible for leading a team of IT Analysts in day-to-day operations, processes, and programs for all levels. The ideal candidate is driven with strong technical and organizational skills to help support our growing internal user base.

Responsibilities

• Leadership: Leading a team of IT Analysts in day-to-day operations, processes, and programs for all levels; Managing escalations and ensuring all issues are resolved on time; Monitoring team performance and analyzing incidents to provide a high level of customer service while managing incidents and custom projects; Accountable for ensuring performance standards and client service agreements are met; Maintain a professional and upbeat atmosphere; Daily tracking of ticketing system, including active ticket monitoring; Responsible for ensuring staff has the appropriate level of formal or on-the-job training to perform the duties and responsibilities of their job effectively
• Employee onboarding and offboarding: Setting up accounts and hardware for employees and tearing down the same for departing employees (provisioning accounts; imaging and deploying hardware; retrieving hardware).
• Automation: Creating and maintaining scripts in Powershell/ Python language to increase efficiency with administrative tasks such as offboarding, gathering AD information, etc
• Managing hardware inventory: Scanning delivered hardware into inventory; arranging warranty repair and replacement of broken items; cleaning and maintaining stock rooms; ordering necessary equipment; performing physical asset counts and inventory management.
• IT Documentation: Building, maintaining, and updating detailed internal documentation about Corporate IT processes through Confluence. Documentation should include relevant diagrams, screenshots, and flow diagrams.
• Employee Support: Working with employees to identify the root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services.
• Systems: Working with Microsoft Exchange, Azure AD, Atlassian suite, VMWare Workspace ONE, and other various enterprise applications – managing remote devices, working in Jira ticketing system, updating distribution lists, creating and managing user accounts, room resources, shared mailboxes, etc
• Projects: Create and assist senior IT members with complex integrations, software implementation, documentation, etc., using appropriate project management techniques.

Qualifications

• You have extraordinary attention to detail and quality of your work
• You have experience working with a ticketing system
• You are flexible with assignments and experienced with prioritizing tasks appropriately
• You have phenomenal customer service skills
• You are a motivated self-starter that is curious about technology
• You have 5+ years of experience supporting the IT needs of an enterprise
• You have experience leading a technical team
• You strive for continuous improvement across all aspects of IT
• You have experience with PowerShell or other scripting languages
• You have phenomenal in-person, phone, and written communication skills
• You have experience creating report based KPIs
• You like automating manual tasks and improving IT operations
• You are open to a flexible schedule, including evenings, weekends, and on-call as needed

Choose Assurance Because:

· Exceptional base salary plus bonus structure

· Comprehensive benefits which include, medical, dental, vision, 401K and more

· Unlimited paid vacation, sick leave, plus paid holidays.

· Growth opportunities, advance your career rapidly, we offer leadership development training and promote from within.

· Ongoing coaching and career development including individual and group coaching sessions.

· Fast paced, high performance environment.