Who We Are:

ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

A career at ServiceMax means unleashing your potential to build, sell, implement and market award-winning products with a #wintogether and #customerobsessed approach. From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines – and the world – running, every single day. We pride ourselves in creating a culture that inspires our employees to be the best they can be in an inclusive and judgement-free environment.

Our Commitment:

ServiceMax is committed to providing a place of opportunity and growth for employees of all races, genders, and ages. We strive to build a team that better reflects the communities we live and work in. Join a team that is committed to equal representation in the workplace and fostering a community of education and action against racial, gender and social injustice.  We welcome varying belief systems, philosophies, and lifestyles.

The Lead Instructor, is responsible for leading customer education activities that result in successful deployments of ServiceMax.  Project activities include participating in planning, design, and build review sessions as it pertains to developing appropriate material for delivery of end-user, train-the-trainer, and/or custom education sessions as engaged by the customer.  In addition, leads continual improvement of instructional content for alignment to industry and product best practices.  Monitors for consistent global deployment and provides quality assurance of strategic projects.

What You Will Do:

• Work with Professional Services leadership (and other Principal roles)
• Participate in defining the global standards for project delivery and will work with respective project teams to ensure adherence to those standards.
• Works closely with the project delivery team to understand the implementation objectives
• Engages with the customer as required to understand processes, training needs and as needed to build training materials.
• Participates in customer and internal project sessions as dictated by the implementation methodology
• Develops instructional material through the build sprints in preparation for training
• Runs training sessions for the customer resources
• Conduct quality assurance tasks, related to education, for projects to ensure that the implementation teams are adhering to the expected ServiceMax standards
• Together with the Principal Project Manager(s), in region, assist in identifying and troubleshooting project issues in order to determine root cause, and support the development of corrective actions
• Work closely with Professional Services leadership to assess the team’s capability and provide mentoring as needed; help in identifying strengths, weaknesses and propose areas for further development

What You Bring to ServiceMax:

• Bachelor’s Degree plus 5+ years of consulting experience 
• 3+ years of experience managing course curriculum with one or more Customer Relationship Management Solution (CRM), LMS or CMS experience
• 3+ developing highly technical, cultural, or soft-skills based adult learning content
• 3+ years Field Service experience and business process knowledge

Desired Skills: 

• Ability to work in a globally distributed team environment, liaising with on-site teams and customers
• Strong understanding of training technology and learning concepts
• Classroom (physical and virtual) instructional skills are a strength
• Strong knowledge of the following core development tools: MS Word, MS
• PowerPoint, CSS and HTML, screen-casting software (Camtasia, etc.), e-learning software (Lectora, Articulate, Captivate, etc.).
• Ability to travel up to 50%

What ServiceMax Offers You:

• Highly competitive wellness benefits including Medical, Dental, Vision, Life insurance
• Flexible Spending Benefits
• Flexible Time Off
• 401(k) Retirement Savings Program
• Commuter Benefits
• Professional development and training opportunities

For more information, visit www.servicemax.com or visit us on LinkedIn, Instagram or Twitter.

Our Hiring Process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ServiceMax.

ServiceMax is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

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