Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewMotorola Solutions customers entrust us with their information every day and we take the security and privacy of that information seriously. We follow industry standards and have developed our own best practices to stay ahead of the increasing number of threats facing our products, services and infrastructure. As the Lead, Customer Data Protection Compliance Requests, you will be responsible for leading a team to support our customers in their need to verify our compliance to information security and privacy industry standards, laws and regulations. At the same time, you will play a vital role in communicating Motorola Solutions commitment to safeguarding the security and privacy of our customers’ information, enhancing customer trust in Motorola Solutions.
Job Description

*This position can be remote anywhere in the USA

As an integral part of our Data Protection organization, you provide vision and leadership for the establishment of a team tasked with the creation and execution of processes for the review of customer requests for verification of our compliance to information security and privacy industry standards, laws and regulations. This team will be responsible for managing the preparation and distribution of responses to those requests as well as tracking metrics with respect to the same.

DUTIES AND RESPONSIBILITIES

• Development of processes and procedures, and implementation of tools for the management of customer requests for verification of Motorola Solutions compliance to information security and privacy industry standards, laws and regulations.
• Development of metrics for the measurement of volume and type of requests, information gaps, the effectiveness of team processes, etc. and establishment of methodologies for reporting on the same.
• Coordination and drafting of responses to customer requests for information and questionnaires related to Motorola Solutions information security and privacy practices and programs, business continuity plans, compliance certifications and other compliance requirements.
• Collaborate with and collect data from members of various departments within the organization, including Cybersecurity, IT, Legal, Engineering, Products, Data Protection Office and Compliance teams to complete responses.
• Create and maintain a centralized library of responses within applicable internal tool
• Coordinate and manage internal resources during customer response preparation process to ensure milestones and deliverables are achieved
• Identify and maintain coordinated group of SME’s in relevant departments for ease of gathering necessary data for response to customer information security and privacy requests.
• Coordination of review of customer information security and privacy policies for identification of requirements that deviate from those of Motorola Solutions to support decision-making with respect to compliance with customers’ policies
• Serve as the point of contact for requests for Non-Disclosure Agreement for the distribution to customers of Motorola Solutions confidential information security and privacy practices. Coordinate with Legal and Compliance teams as necessary. Assist in secure transmission of such information to internal customers. Track metrics regarding customer requests for confidential information.
• Manage and prioritize multiple responsibilities and deadlines; maintain comprehensive records of responses and disclosures and associated metrics
• Respond to ad-hoc customer inquiries
• Develop and support initiatives that automate and streamline related processes.
• Exercise good judgment in the course of performing activities, understanding and executing escalation procedures wisely

Preferred Skills:

• Bachelor’s degree
• Minimum 8 years of work experience in an information security discipline
• Work experience interfacing with sales teams and/or in a customer support function
• Security certification (CISSP, CIPM, etc) preferred
• CIPP/US, CIPP/E, CIPT and/or CIPM certifications a plus
• Working knowledge of industry information security and privacy standards including, NIST 800-53, ISO 27000 series and SOC2 trust criteria.
• General understanding of cloud industry technologies, IaaS, PaaS and SaaS.
• Strong project management skills
• Ability to utilize judgment in decision making process and decisions related to job tasks
• Strong organizational skills and ability to prioritize multiple requests from a variety of sources and prioritize those tasks to meet applicable deadlines
• Meticulous attention to detail and accuracy with strong follow-up skills
• Flexibility, versatility, dependability
• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, customers and the public
• Superior customer service skills and orientation.

Basic Requirements

• Minimum of a Bachelor’s degree and 5+ years of work experience

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.