Lead Credit Operations Specialist at Discover
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description
Responsible for developing, managing, and maximizing the efficiency of acquisitions operations to support receivables and account growth across all products. Manages user experiences for Spanish operations. Develops, deploys, and maintains processes necessary to service applicants with Spanish language preference.
Develops and manages operational elements of new account processes.
Manages operational aspects of joint application processing including the design and implementation of contact strategies, dialers and letters; work force allocations, system needs, training, and legal approvals.
Assists management in developing and implementing strategies for Performance Management activities.
Identifies cost saving opportunities and efficiencies.
Develops and maintains all procedural and regulatory training.
Evaluates the accuracy and effectiveness of changes made to risk underwriting processes and drives operational efficiencies.
Designs project business requirements and prepares presentations for management. Completes post install assessments to ensure projects were implemented on time, within budget, and meet business requirements.
Minimum 2+ years Analytical, Financial underwriting, process management, product development, digital or related fields.
Preferred 2+ years Designing and engineering processes, including experience with large change management efforts. experience in a major financial services company.
In Lieu of Education:
Minimum 4+ years Analytical, Financial underwriting, process management, product development, digital or related fields.
Preferred: Lean six sigma and/or demonstrated process improvement experience.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.