Requisition ID: 152519

Job Level: Mid Level

Home District/Group: DHO Information Technology Group

Department: Information Technology

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

The Platform Operations/Desktop Support (PODS) Lead Associate will directly manage a team of technicians. Their role is to provide leadership and guidance to a team of enterprise support technicians to ensure their success. In this role, you will provide coaching and direction regarding the quality of customer interactions and daily operations and assess resources and staff needs for the team. You will analyze operational data to measure and drive efficiency gains

District Overview

Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit's business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day.

Location

This position is remote and will be based out of our Kiewit Business Center at 12720 I Street. Omaha, NE

Responsibilities

• Holds self, team, and others accountable for expected delivery in order to keep active work to task, on time and with high quality
• Pro-actively seek opportunities for continuous improvement within the department and acting upon findings to initiate improvements, presenting ideas in a persuasive and compelling way to gain support
• Aligns resources to meet organizational goals; clearly communicates roles and responsibilities; sets clear expectations; provides timely feedback and follow-up
• Assist with escalations involving resource constraints or quality issues when needed
• Articulates clear performance goals and provides frequent performance measurement feedback
• Proactively identifies and develops high-performance teams and individuals; implements succession planning throughout the organization based on skill evaluation
• Connects and builds relationships with others inside and outside the organization; develops highly effective alliances
• Assisting with annual budget planning and people budget for their team (salary, training, and travel costs).
• Research and respond to customer inquiries within service levels
• Maintain confidentiality of customer and agent information
• Successfully complete required training programs
• Properly record and update pertinent information in ticketing system and knowledge base
• Act as a mentor to colleagues and promote knowledge sharing
• Other duties as assigned

Qualifications

• Energetic, fast paced, sense of urgency with an ability to work in a fast-paced environment of continuous change and challenges
• Excellent communication, follow-up, interpersonal and customer service skills
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Attention to detail
• Strong organizational skills
• Results-oriented and likes a challenge
• Participative management style
• Ability to resolve complex inter-personal problems
• Ability to empathize with, actively listen to, deal sensitively and professionally with customers
• Must be adaptable and willing to learn new systems/services as processes and technology change on a regular basis

Preferred Qualifications:

• Experience with ServiceNow
• Bachelor's Degree

#LI-KM

#LI-Remote

Other requirements:

• Regular, reliable attendance .
• Work productively and meet deadlines in a timely manner.
• Communicate and interact effectively and professionally with supervisors, employees and others; individually or in a team environment.
• Perform work safely and effectively.

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

There's no limit to what you'll work on at Kiewit. With contracts in different markets and geographic areas, you'll tackle new challenges all the time. Whether you're building a facility that can turn water into power or engineering safer infrastructure networks, you're bound to push the limits of innovation in new and exciting ways.

With Kiewit, you'll have the potential to work on a variety of projects in seven major markets. From railroads to tunnels, renewable energy to biofuels, you'll be part of a mission that's bigger than you can imagine.

Here, you'll team up with market experts and gain cross-functional experience - all while helping people across the globe live better.

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs
Job Segment: Technical Support, Construction, Technology, Engineering