Lead Administrator (Dallas, TX)

| Dallas-Fort Worth, TX
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Role Purpose

The purpose of this role is to provide significant technicalexpertise in architecture planning and design of the concerned tower(platform, database, middleware, backup etc) as well as managing itsday-to-day operations

Do
  • Provide adequate support in architecture planning, migration& installation for new projects in own tower (platform/dbase/middleware/ backup)
  • Lead the structural/ architectural design of a platform/middleware/ database/ back up etc. according to various systemrequirements to ensure a highly scalable and extensiblesolution
  • Conduct technology capacity planning by reviewing the currentand future requirements
  • Utilize and leverage the new features of all underlyingtechnologies to ensure smooth functioning of the installed databases andapplications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and createand implement backup and recovery plans
  • Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues,conducting root cause analysis (RCA) and developing fixes to avoidsimilar issues.
  • Plan for and manage upgradations, migration, maintenance,backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways toimprove efficiency, fine tune performance and reduce performancechallenges
  • Develop shift roster for the team to ensure no disruption in thetower
  • Create and update SOPs, Data Responsibility Matrices, operationsmanuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team,internal stakeholders on database activities w.r.t. progress, updates,status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP)through automation and other initiatives for higher efficiency andeffectiveness
  • Team Management
  • Resourcing
  • Forecast talent requirements as per the current and future businessneeds
  • Hire adequate and right resources for the team
    • Train direct reportees to make right recruitment and selectiondecisions
  • Talent Management
  • Ensure 100% compliance to Wipro's standards of adequateonboarding and training for team members to enhance capability &effectiveness
  • Build an internal talent pool of HiPos and ensure their careerprogression within the organization
    • Promote diversity in leadership positions
  • Performance Management
  • Set goals for direct reportees, conduct timely performance reviewsand appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are wellunderstood and that the team is taking the opportunities presented bysuch programs to their and their levels below
  • Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to buildengagement within the team
    • Proactively challenge the team with larger and enriching projects/initiatives for the organization or team
  • Exercise employee recognition and appreciation


  • Stakeholder Interaction

    Stakeholder Type

    Stakeholder Identification

    Purpose of Interaction

    Internal

    Technology Solutions Group, BU Teams, Different Infrastructureteams

    Understanding requirements, planning and status updates,maintenance and back up, issue resolution etc.

    IRMC, QA

    Guidance on risk mitigation and quality standards

    External

    Clients

    Understanding requirements, planning and status updates,maintenance and back up, issue resolution etc.

    Vendors/ Manufacturers

    Development and deployment of platforms, applications, databasesetc.

    Display

    Lists the competencies required to perform this role effectively:
    • Functional Competencies/ Skill
      • Technical Knowledge - Knowledge of own tower (platform,application, database etc) - Expert
      • Domain Knowledge - Understanding of IT industry and itstrends - Competent to Expert

    Competency Levels

    Foundation

    Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

    Competent

    Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

    Expert

    Applies the competency in all situations and is serves as a guideto others as well.

    Master

    Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

    • Behavioral Competencies
      • Managing Complexity
      • Client centricity
      • Execution Excellence
      • Passion for Results
      • Team Management
      • Stakeholder Management

    Deliver

    No.

    Performance Parameter

    Measure

    1.

    Operations of the tower

    SLA adherence

    Knowledge management

    CSAT/ Customer Experience

    Identification of risk issues and mitigation plans

    Knowledge management

    2.

    New projects

    Timely delivery

    Avoid unauthorised changes

    No formal escalations
    More Information on Wipro Limited
    Wipro Limited operates in the Information Technology industry. The company is located in Mountain View, CA. Wipro Limited was founded in 1945. It has 240702 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 226 open jobs at Wipro Limited, click here.
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