Req ID: 172072

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2 Support Analyst to join our team in Salt Lake City, Utah (US-UT), United States (US).

Act as a key point of contact for operations & development teams to resolve business critical issues.
Develop deep understanding of proprietary financial applications. Actively participate in Business Continuity Planning (BCP) activities. Scripting repeat support tasks to reduce risk and bring efficiency

Job Level Specific Duties:• Analyze and resolve application issues• Identify defects, discrepancies, and trends by ways of code debugging or log analysis• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly• Adopt various tools developed by Client Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.• Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability• Actively participate in Change management process with view to manage risk in production environment• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency• Develop reports that provide trending statistics to track and manage application health and support service performance• Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

Basic Qualifications:• 3+ years of application support experience (Production / User)• 2+ years of development experience with Java.• 2+ years of developoment experience with Databases• 2+ years of experience with UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc.

Minimum Education and Certifications• Bachelor's degree (U.S. or equivalent) in Computer Science, Computer Engineering, Information Technology or a related field with 3 years of software development / production support experience

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please [email protected] for assistance.

Nearest Major Market: Salt Lake City
Job Segment: Help Desk, Information Technology, Consulting, Computer Science, Cloud, Technology