Knowledge Management Manager at Paylocity

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Paylocity is an equal opportunity employer.
Many companies offer payroll and human capital management (HCM) solutions, but Paylocity takes technology to the next level. We've evolved beyond HCM to a next-generation employee experience platform. With uniquely designed solutions to help companies engage employees, we've changed how and where work gets done and created a personalized work environment. Join Paylocity as we continue to transform the future of technology!
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
Position Overview:
The Manager, Knowledge Management will manage and lead a highly skilled Knowledge Management team in our organization. The Manager, Knowledge Management provides leadership, coaching, training, and mentoring to Knowledge Analysts to ensure all critical aspects of client issues are met and resolved appropriately. This includes the responsibility of managing all procedures related to identification, prioritization, and resolution of user help requests, including the monitoring, tracking, and coordination of knowledge integrated functions. The ideal candidate will have a strong technical ability, great communication skills, and a motivation to achieve results in a dynamic, fast paced environment are required.
• Responsible for overseeing all knowledge-related activities including the management, capturing, sharing and accessibility of knowledge assets.
• Responsible for maintaining Knowledge Management and Quality Assurance service levels according to Paylocity standards
• Collaborate, guide and support stakeholders, internal and external, to promote and optimize the usage of Paylocity's knowledge assets.
• Support all product and organization initiatives through enabling and or providing effective and accessible knowledge assets.
• Collaborate with internal training department to coordinate, assess, and manage employees' training needs and gaps as well as build gap content
• Identify and partner or lead knowledge, quality, and other operations initiatives to improve customer experience.
• Excellent communication and interpersonal skills. Including a strong ability to create positive and professional business relationships with technical teams (both internal and third party), internal clients and business users
• Must be comfortable speaking in front of groups to deliver trainings to internal partners
• Effective communication at all levels within Paylocity; must have strong people skills to tactfully deliver constructive feedback and to deliver performance improvement suggestions
• Developing the necessary expertise on the team (and continuing self-development) to ensure knowledge management best practices are achieved and maintained.
• Establish best practices and opportunities to improve team's performance and the performance between departments
• Conduct year-end performance reviews and other employee relations activities with the assistance of Human Resources
• Develop, communicate, and monitor progress towards department goals
• Hiring, onboarding, and training new team members
• Identify, recommend, develop, and implement user training programs to increase efficiency throughout the organization
• Bachelor's Degree in applicable focus area or equivalent combination of education and experience
• Minimum of two years' Knowledge Management experience or equivalent Learning & Development and software/client service experience while leveraging a knowledge base
• 3+ years Supervisor or Management Experience
• Operations, Process Improvement or Project Management Experience
• Excellent knowledge of MS Office
• Strong writing and communication skills
Preferred Requirements:
• Experience in Learning & Development
• Experience working with SQL and other relational databases
• Familiar with Salesforce dashboards and reporting
• Experience with Lean Six Sigma
Soft Skills:
• Ability to mentor/coach others
• Problem-solving/analytical skills
• Ability to manage change
• Comfortable with ambiguity
• Aptitude & desire for continued learning
• Strong technical and data management aptitude
This role can be performed from any office in the US. The pay range for this position is $74k-115k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. Base pay information is based on market location. Applicants should apply via
Paylocity is an equal opportunity employer.
Paylocity is committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of Paylocity

What’s the vibe like in the office?

I work fully remote, but even filtered through computer screens the Paylocity vibe is palpable. The values we’ve committed to upholding as a company resonate deeply with everyone that works here, which means they come to life in every interaction. We are professional yet FUN, savvy yet approachable, and relaxed yet extremely driven.


Talent Acquisition Partner

How has your career grown since starting at the company?

I started as a Government Relations Specialist and now I am a Government Relations Project Manager. I wouldn't have been able to do this without a supportive, team, company work/life balance, and investing in one's career with a deeper lens. I have seen myself grow a lot throughout these years at Paylocity and look forward to more.


Government Relations Project Manager

How would you describe the company’s work-life balance?

Before Paylocity, I struggled with work/life balance and boundaries. My manager is incredibly flexible and adjusts workloads to ensure we never reach a burnout situation. If I ever need to adjust my schedule to take a kid to the doctor, or take PTO, there's never an issue. I'm much happier after coming to Paylocity and finding that balance!


Senior Communications Specialist

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