Knowledge Management Expert at Serco

| Washington DC
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Position Description

Do you have experience in knowledge management? Are you adept at communicating complex information? Serco is looking for a Knowledge Management Specialist with those qualifications to support the Department of the Navy's Office of the Chief Management Officer (OCMO). Your role would be to take part in the OCMO's supporting the Business Performance to Drive Outcomes (BPDO) effort, and as such you will be part of a team that is on the leading edge of helping the Navy transition to data-driven decision-making.

Your role on this team ensures that raw data can be translated into comprehensible information and you will often help communicate both within and external to the organization through documentation, presentation, and management of content. You will be responsible for a wide variety of activities related to identifying, managing, packaging, and disseminating key information to advance technical practice and provide team members and stakeholders with the knowledge and tools that they need to perform.


To be successful in this role, you will have:
  • An active Secret clearance
  • A Bachelor's Degree
  • 5 (five) years of experience in knowledge management (KM) minimum
  • Extensive experience and proficiency in MS Sharepoint
  • Experience gathering requirements for KM systems as well as designing, developing, and maintaining KM systems for multiple user
  • Experienced in providing user training on KM systems
  • Experienced at integrating metrics pulled from the KM system into a dashboard based on gathered requirements

Additional desired experience and skills:
  • Expert ability to communicate effectively in both oral and written forms with all levels of staff and clients
  • Ability to work independently or with limited supervision; demonstrated collaborative working skills in a team
  • Possess critical thinking, problem solving, and initiative/proactive skills
  • Demonstrated knowledge and understanding of standard office programs and tools such as MS Office Suite

If you are interested in supporting this data transformation effort within the Department of the Navy and being a part of a passionate Serco team, we look forward to reviewing your application!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit:

If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected]

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
More Information on Serco
Serco operates in the Healthtech industry. The company is located in Reston, VA. Serco was founded in 1988. It has 28774 total employees. It offers perks and benefits such as Dental Benefits, Health Insurance Benefits, Paid Holidays, Paid Sick Days, Job Training & Conferences. To see all 129 open jobs at Serco, click here.
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