Junior Systems Admin
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The primary responsibility of the JR Systems Administrator is to help maintain system cleanliness across multiple tools while onboarding, off-boarding and maintaining user profiles and permissions. In addition, the JR Systems Administrator is responsible for troubleshooting, testing, and performing minor maintenance to work flows across multiple tools.
About this roll* (Responsibilities)
- Daily administration and maintenance of multiple tools with a focus on Five9 domains, users and configurations
- Analyze and propose system configuration changes to business partners and end users
- Provide technical support for proper multi-system functionality, troubleshoot system errors or bugs
- User creation and setup in multiple tools
- Create and implement new dialing campaigns and dialing lists as required by business units
- Update, create and maintain campaign IVRs
- Monitor and communicate server outages, dropped calls, abandon rates, and other metrics, and coordinate with the vendor and/or other business areas to resolve issues
- Build custom reports, understand different report types, and recommend additional reporting structures for various campaigns
- Participate in meetings and document agenda tasks / notes with various stakeholders, aid in translating business requirements into technical requirements
- Create and track ticketing requests, answer technical and application configuration questions as needed
- Develop and maintain system processes and documentation mapping contract entitlements to access rules, utilizing an understanding of directory system attributes and functionality
- Work with integration teams, licensing managers and stakeholders to develop and analyze requirements for new services
- Create and maintain system design documentation for the administration role
- Provide training and knowledge transfer to other employees as necessary
Do you have the right ingredients*? (Requirements)
- Analytical thinker with interpersonal skills
- Proven track record of sound decision-making and ability to work autonomously
- Demonstrated commitment to providing the best customer service, every transaction, every time
- Demonstrated proficiency in Customer Service and Technical Support functions
- Experience with Apple and Windows Desktop Operating Systems
- A willingness to develop expertise in new technologies as needed
- Ability to multi-task and manage competing priorities in a fast paced environment
Our Spread of Total Rewards
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
*Bread puns encouraged but not required
#LI-KD1
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.
