Jr. IT Technician - Employee Lifecycle at Opendoor (San Francisco, CA)

| San Francisco, CA
Sorry, this job was removed at 12:41 a.m. (CST) on Friday, January 28, 2022
Find out who's hiring remotely in San Francisco, CA.
See all Remote Operations jobs in San Francisco, CA
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Opendoor:  
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the Role:
As a key part of our IT Support Employee Lifecycle team, you’ll play a crucial role empowering our employees to work efficiently and securely. You’ll be responsible for assisting employees over the course of their journey with Opendoor; including onboarding and offboarding, troubleshooting issues and answering tickets, as well as keeping our device and application inventory accurate. You’ll assist in designing and creating engaging and informative presentations and videos along with managing tools and creating documentation to help our end users feel more comfortable with their Opendoor technology.
We have a small but efficient team and are looking for somebody who can make a huge impact on the way we work at Opendoor. We’re looking for somebody who thrives in a team environment and knows how to stay on top of goals and target dates. We’re a results-driven, high energy group, and we like to have fun in the process.

In this role you will be responsible for: 
- Onboarding and offboarding employees on a regular basis
- Creating engaging presentations and training materials for our new hires
- Creating technical documentation, KB articles, and How To’s for the end users
- Answering tickets to solve application and hardware issues as well as general communications with our diverse user base
- Tracking, maintaining, and setting up our computer assets (including shipping, inventorying, and device collection)
- Working cross functionally across both the IT engineering and IT support departments as well as with our business partners

We’re looking for teammates who have: 
- 1-2 years experience in a fast paced IT environment
- Experience with onboarding and offboarding employees from technical systems
- Advanced Google Slides/PowerPoint skills 
- General Google Sheets/Excel skills
- Comfortable presenting to people at all levels of the company
- Ability to complex problems with a sense of urgency
- Superb communication and customer service skills
- Ability to produce results under limited supervision
- Enthusiastic about Opendoor and the employee’s experience

Bonus points for: 
- Knowledge of OKTA, Google Workspace, and JAMFA/V Experience - including meeting support and video recordings
- Technical certifications always a plus
- An appreciation for design and the ability to apply it

More About Us:
Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.

We Offer the Following Benefits and Perks:
- Full medical, dental, and vision with optional 85% coverage for dependents
- Flexible vacation policy
- Generous parental leave
- Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness:
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS

An Insider's view of Opendoor

What's the biggest problem your team is solving?

My team works with our sales and support operators. We manage our multiple telephony platforms, including our call center software. Last year, we replaced our old call center vendor solution with a new custom-built telephony platform. Building the unique features each team has been one of our central challenges for much of the past year.

Maggie

Sr. Software Engineer

How has your career grown since starting at the company?

I started at Opendoor as an intern, responsible for small improvements to our home valuation model’s accuracy. Now, I am one of the leaders on our team - I’m responsible for setting team vision, overseeing systems design for other IC’s, and leading P0 initiatives such as a pricing workflow overhaul that we launched after COVID-19.

Daniel

Software Engineer

How do you empower your team to be more creative?

Analytical problem solving requires creativity too. I always encourage my team to consider all the tradeoffs between different options - what if you need to solve the problem in 1 day? How about 6 months? How about unlimited compute resources? We often come up with more creative and better solutions when we intentionally consider all options.

Sherry

Data Science Manager

What are Opendoor Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns

More Jobs at Opendoor

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Opendoor's full profileSee more Opendoor jobs