THE ROLE:

• Work in CRM to ensure customers request are fulfilled and tracked.
• Track account renewals
• Update internal teams with volume of Customer Service tickets.
• Proofread and edit deal submissions
• Address and solve customer concerns until a solution is met
• Process new customer account information
• Generate and send customer invoices
• Proactively identify improvement areas and managing project of correction
• Coordinate with Pre / Post Sales on potential leads

THE CANDIDATE:

• Ability to work 20+ hour per week
• Positive attitude and strong eagerness to learn
• Quick learner; pays close attention to detail
• Customer service oriented
• Team player who shows passion in their work
• (Undergrads) Minimum 3rd or 4th year in college with solid academic standing

REQUIRED EXPERIENCE:

• Must be computer literate
• Loves online shopping and understands consumer behavior
• Awareness of popular trends, products, and brands
• Ability to articulate in Slickdeals voice to the community
• Extremely reliable and responsive
• Excellent oral and written communication skills
• Ability to keep up in a fast-paced environment

PREFERRED EXPERIENCE:

• Editorial experience a plus
• Previous customer facing role a plus
• Previous experience in forums
• Currently enrolled in a Bachelor’s degree program focusing in Marketing, Business or Finance, or Communication.
• Proficient in MS Excel, Word, Powerpoint
• Understanding of terminology such as Flash Sale, Deal of the Day, Limited Time Campaigns.

*This position has the flexibility to be a fully remote role.

Work Authorization
Candidates must be eligible to work in the United States.
Slickdeals is an Equal Opportunity Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other protected status. Slickdeals will consider qualified applicants with criminal histories consistent with the "Ban the Box" legislation. We may access publicly available information as part of your application.

Slickdeals participates in E-Verify. For more information, please refer to E-Verify Participation and Right to Work.

Slickdeals does not accept unsolicited resumes from agencies and is not responsible for related fees.