If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewOur IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.
Job Description

The IT support technician provides face-to-face support via walk-up service for IT-related incidents and requests from employees and contractors along with remote support for off-site users. This technician is part of a professional team of people providing a single point of contact for high-level customer service and technical support. Primary responsibility will be supporting our employee base with their technology needs including desktop support issues, IP phones, and mobile devices. Experience supporting Windows 10, Mac OS, and Google Workspace is required. This person should be a good communicator who enjoys working with people from all levels of the company. This position will require 100% onsite support at our Plantation Florida facility as well as some visits to the Fort Lauderdale facility. Location schedule changes based on business needs. 

Scope of Responsibilities / Expectations

• End-User Services:

  • Investigate, troubleshoot, and resolve all computer software and or hardware problems for on-site and remote users. These include but are not limited to Google Suite, Remote/VPN Connectivity, Printing, MS Office, and Chromebox / Audio-Visual services.

  • Primarily responsible for installing and configuring computer systems following a defined imaging process. Diagnosing hardware and software faults and providing technical support to Motorola Solutions employees and contractors.

  • Create, maintain, and update IT equipment in our asset tracking software.

  • Provide mobile device support to include setup of devices (iOS, Android, etc.) to connect to the mobile device management system and remote authentication applications.

  • Assist with IT onboarding of resources including new PCs, loaner PCs, IT Training, etc. Complete IT responsible tasks associated with offboarding of retired resources assets.

  • Track all customer communication and users requests/problems in Servicenow incident tracking system. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets. Update associated knowledge base with standard resolutions as required.

  • Coordinate between other IT resources ( internal and external) and vendors to resolve issues and proactively evaluate and avoid future issues related to hardware and software on users' computers. 

  • Individual must present a positive customer service experience for fellow employees

• Create and maintain in-house documentation; these include but are not limited to checklists, IT Asset Management, general policies, and procedures.

• Prioritize critical issues and escalate issue(s) following defined processes.

• Site Coordination, server, network, labs, real estate, E-waste management

• Participate in automation and script development for repetitive activities

• Assist with VMWare WorkspaceOne package development

• Expand knowledge and learn new systems and procedures.

• Participate in the continual improvement of processes through the development and implementation of supporting documentation and procedures.

• Perform inventory management tasks

Desired Background/Knowledge/Skills

• Excellent knowledge of PC internal components.

• Android and IOS experience

• Ability to operate tools, components, and peripheral accessories.

• Excellent knowledge of PC and desktop hardware.

• Hands-on hardware troubleshooting experience.

• Experience supporting Windows 10 and Mac OS 

• Technical knowledge of current protocols, operating systems, and standards.

• Able to read and understand technical manuals, procedural documentation, and OEM guides.

• Strong analytical and problem-solving skills

• Ability to communicate effectively with others, both orally and in writing.

• ServiceNow experience

• VMWare WorkspaceOne experience

Basic Requirements

• Associates degree or equivalent experience

• 5+ years IT/Computer experience

• One or more of the following certifications: ACMT ( Apple), CompTIA A+ Certification, Google IT Support Professional, Microsoft MCSE, 

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.