Gopuff
Gopuff is the go-to platform for consumers' everyday needs. We deliver, so you can enjoy the moment.
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IT Systems Administrator

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Gopuff is seeking a seasoned IT Systems Administrator to support our platform as we provide a world wide delivery service. Your primary responsibility will be to support Gopuff systems, applications and infrastructure. This role requires triaging and prioritizing requests and helping design and implement the support system. Excellent communication skills and problem-solving abilities are essential.
The challenge of this role is around the development of Gopuff's internal application ecosystem to match the needs of our employee base as we grow the business at a rapid pace. Gopuff's needs change every day as we tackle new business verticals and expand geographically. The ideal candidate will be experienced in configuring robust foundational applications and continuously iterating on how they are distributed, maintained, and integrated with other apps and services used across the enterprise.
We are biased towards action and your actions will matter. We are looking for candidates who are passionate about delivering consistently great experiences within our growing IT team. Good work will improve our customers' lives by giving them back precious time in their day.
This position reports to the Enterprise Systems Manager.
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Qualifications

    • 7-10 years of experience in a System Administration, Application Development, Automation engineering, or a related role.
    • 5 years experience managing cloud based productivity suites (Google Workspace, Office 365, Sharepoint).
    • Proficiency in Identity Management concepts and 5 years experience managing an IdP (preferably Okta) with over 10k users
    • Experience rolling out new applications and services to thousands of users while coordinating change management plans with HR, Legal, and other business units.
    • Experience creating tight technical documentation for Sys Admin peers or support agents.
    • Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE).
    • Preferred experience deploying resources, scripts, and provisioning with Cloud Environments (eg. Azure, AWS, GCP).
    • Experience with Incident Management Tools (eg. Jira, Freshservice, ServiceNow).
    • CompTIA A+/Network+ is a positive.


Responsibilities

    • Support our supportive and inclusive culture while driving excellence in execution.
    • Be the go-to person for supporting, troubleshooting, and maintaining Gopuff's nationwide internal SaaS employee ecosystem.
    • Ensure the efficiency, reliability and security of the Gopuff IT infrastructure.
    • Define Gopuff's platform access rules and assess access to cloud infrastructure.
    • Stay abreast of security threats and vulnerabilities.
    • Ensure network performance meets stakeholder requirements for a 24/7 support structure.
    • Identification and triage of incidents.
    • Follow Gopuff's technology delivery practices, standards, project management disciplines.
    • Communicate status updates with key stakeholders during major incidents
    • Be flexible. Be willing to learn. We're growing and we need you to grow with us.


At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.
And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you're hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Gopuff Perks + Benefits

Gopuff Benefits Overview

At Gopuff, we deeply value all of our employees and we aim to create a strong and
enhanced employee experience. We are proud to offer our employees a robust and
comprehensive benefits package.

We want to help our employees stay safe and healthy. We offer comprehensive
medical, dental, and vision insurance, optional FSAs and HSA plans, commuter
benefits, 401k matching, supplemental employee, spouse and child life insurance to all eligible
employees.

Culture
Volunteer in local community
Partners with nonprofits
Gopuff supports Reform Alliance, The Bail Project, The Color of Change, Valley Youth House, and a few other non-profits.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Gopuff has a dedicated space for our BIPOC team members and allies to discuss all things diversity. With this space, we strive to learn and grow to always be inclusive and do more, always!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Gopuff offers Delta Dental plan.
Vision insurance
We offer a vision insurance plan through Eyemed.
Health insurance
Gopuff works with Aetna and partners with Progyny
Life insurance
Eligible employees will receive basic life insurance (Unum) at 2x their annual salary, at a minimum of $50,000.
Mental health benefits
EAP with Carebridge
Financial & Retirement
401(K)
401(K) matching
Gopuff will match employee contributions up to 4% of eligible wages (subject to Federal limits). Employer match is 100% vested!
Company equity
Gopuff offers company stock to all that are hired and bonus RSU's through a referral program as well. All granted RSU's vest over a four-year period.
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Gopuff will pay 100% of your regular wages for 8 weeks for non-birth and intended parents and between 18 and 20 weeks for birth parents who are welcoming a new addition to their family.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Available at select locations
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

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