IT Systems Engineer
About Faire
Faire is an online wholesale marketplace built on the belief that the future is local — there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
Faire is looking for an IT Systems Engineer to join our team in San Francisco, CA or Kitchener–Waterloo, ON. This role provides a broad scope of opportunities in IT administration and engineering initiatives, endpoint management and security, identity and access management, third-party and vendor integrations, SaaS operations and administration, along with a focus on automation and security across all of those areas. We’re looking for someone who is passionate about the newest technologies, is a self-starter, has a keen attention to detail, thrives on thinking creatively, and is eager to learn and grow with us.
What you’ll do
- Create and drive beneficial solutions and outcomes for a growing, global workforce
- Optimize and continuously improve the security and management of company devices
- Automate every possible process that is currently done manually
- Help plan, build, install, and configure infrastructure for our new office locations
- Pioneer new ideas to scale the technology of a hyper growth company
- Evaluate existing and upcoming processes, providing feedback and making improvements
- Create high-quality documentation for both colleagues and end users
- Field escalated and highly technical tickets from the internal IT Service team
- Contribute in other areas as needed to further the needs of Faire, its users, and the IT Team
Qualifications
- Previous work with Identity and Access Management platforms (i.e. Okta, OneLogin, etc.)
- Experience automating SaaS data and administration workflows (Zapier, etc.)
- Mixed-environment experience, securing and managing both Mac and PC
- Strong dedication to creating an amazing employee service experience
- Growth-minded, geared toward delivering long-term solutions to technical problems
- Elite technical troubleshooting across any platform
- Commitment to communicative and transparent change management
- Collaborative, team oriented, and a dedicated mentor
- Mental agility, with the ability to juggle multiple projects/initiatives simultaneously
- Excellent written and verbal communications skills
- Ability to work a flexible schedule as needed
- Knowledge of both Bash and Python
- Okta Certified Professional or above
- Demonstrated experience with API scripting: REST, JSON, HTTP
- Applied knowledge of Kubernetes and Terraform
- CCNA or Other Field-specific certifications
- Bachelor’s degree or above in IT, Computer Science, or related field
Why you’ll love working at Faire
- We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
- We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
- We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
- We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.