Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The IT Systems Administrator II is a member of the IT Services team, one of three teams that make up Mailchimp's corporate IT department. As all Mailchimp employees are our customers, the IT Services Team helps ensure employees everywhere have a solid technology foundation to do great work.

We are looking for a customer-centric professional with strong communication and organizational skills and a technical understanding of IT enterprise systems to join our growing company of over 1,200 people across 4+ offices. 

Our ideal candidate will combine deep technical knowledge and excellent communication skills who happily approaches challenges with humor and creativity. We are looking for an enthusiastic and active collaborator eager to work across the organization. If you've broken down a technical project into discrete tasks, identified project stakeholders, and implemented that project to successful completion – Let's talk! 

What you'll do here: 

• Plan, implement, and support Mailchimp’s enterprise systems, developing automation, efficiency, and maintainability in all of them to meet business objectives and delight Mailchimp employees.
• Be a subject-matter expert on a wide variety of IT enterprise systems and work with IT Systems Engineering on following engineering best practices such as deploying stable systems, maintaining documentation, and outlining support guidelines. 
• Process improvement and review – from system provisioning, to enforcing device policies and configuration profiles, every part of our IT systems and processes are in scope for improvement.
• Identity and prioritize new and existing work with minimal supervision from leadership.
• Identify teachable moments to help mentor and develop the skills of your peers and team.
• Serve as an escalation point for our IT Specialist team. 

We'd love to hear from you if you: 

• Enjoy working in an open, inclusive environment where diversity in many forms (ethnicity, gender identity, sexual orientation, religious affiliation, etc.) is celebrated.
• Have hands-on experience with deploying and managing computer and software systems in a Mac/Apple enterprise environment.
• Have strong competency in planning, prioritization, and implementation of technical projects.
• Have excellent interpersonal and communication skills – you will need to write detailed, accurate, and precise documentation – as well as provide mentoring to colleagues. 
• Have worked with or similar core technologies/applications:
• Atlassian: Jira and Confluence Administration
• IAM or SAML SSO systems such as Okta or Duo.
• Enterprise Mac management such as Jamf Pro.
• Google G-Suite Enterprise.
• Enterprise password management such as 1Password.
• Managed macOS, Linux, ChromeOS and Windows computers across multiple offices.
• Directory Services: Active Directory, LDAP. 
• IP networks, troubleshooting tools, and managing an enterprise (multi-VLAN, 802.1X authenticated) network.

Nice, but not required (still apply!), if you have:

• Familiarity with Active Directory advanced troubleshooting. Isolation and maintenance – particularly log analysis, event diagnostics, updates, and security patches.
• Experience with scripting in either bash, python, or PowerShell.
• Experience with MacOS enterprise security – Jamf Protect, xProtect, Bitdefender, etc
• Comfortable working with APIs – using API calls for systems integration.
• Experience working in Google Cloud Platform, Microsoft Azure, or Amazon Web Services environments. Any Cloud will do!

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The target base salary for this role is $71,000 to $85,000. Base salary will be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

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