IT Systems Administrator at Xpanxion (Atlanta, GA)

| Atlanta, GA
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As the IT Operations Support Specialist, you will help take the technology team on site to the next level, a truly unique opportunity while growing your own skills and creating an amazing work experience for your colleagues. Your primary role will be to support the day-to-day technology operations including assisting on-site and remote users, on boarding new employees, tracking assets, building documentation, and performing end-user training when needed.

 

The IT Operations Support Specialist will work closely with the IT Operations Manager and Vice President of Technology to provide world-class technology services to our employees, both on-site and remote. The ideal candidate is a creative problem solver with a collaborative spirit and customer service mindset, a strategic thinker with a high level of attention to detail, innovative, in sync with technology trends, and articulate.

 

Essential Duties and Responsibilities: 

  • Answer questions and resolve computer problems for users in person, via telephone, and email.
  • Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers' machines.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Receive and assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
  • Provide desktop support for hardware and software, including printing, installation, email, and operating systems.
  • Coordinate and work with third party support vendors in helping computer users for a variety of technical issues including networking, end user computer hardware, communications and applications.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Refer major hardware or software problems or defective products to third party support vendors for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Travel to property locations to perform due diligence and/or install/setup

Requirements: 

  • Passion for quality and excellence
  • Strong troubleshooting and root cause analysis skills
  • Strong analytical and problem-solving skills
  • Possess strong work ethic, time management and organizational skills
  • Ability to travel, including air
  • A valid driver’s license and limited use of your vehicle from time to time
  • Speak English fluently and communicate well, both verbally and in writing

 

Desired Education, Experience, and Technical Qualifications: 

  • Windows 7/10
  • Mac OS, iOS, Android
  • Windows Server 2012 / 2016 / 2019
  • Active Directory administration
  • Office 365 administration
  • Microsoft Azure / AWS
  • Microsoft Office technical support
  • Inventory tracking tools and processes
  • Hands-on endpoint support experience
  • Print management and support
  • Working knowledge and understanding of networks including routing, switching, and firewalls

 

Certifications Desired: one or more of the following: 

A+, Network+, Security+, CCNA, MCP, MCSE

More Information on Xpanxion
Xpanxion operates in the Information Technology industry. The company is located in Alpharetta, GA, Ames, IA, Manhattan, KS, Kearney, NE and Fort Collins, CO. Xpanxion was founded in 1997. It has 1000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 14 open jobs at Xpanxion, click here.
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