IT Systems Administrator - Nationwide - Remote

Minneapolis, MN (FWR)
Corporate Information Technology

Job Description

Req ID: req29176

IT Systems Administrator - Nationwide - Remote Summary:

The IT Systems Administrator is responsible for enterprise system maintenance and support to include design assistance and implementation; device selection and implementation; and technical services and support. Troubleshoots and provides root cause analysis of common system/device issues to proactively identify potential problems. Works directly with vendors to resolve. Manages vendor technical relationship closely to understand and provide solutions that will best fit with future IT growth.

ESSENTIAL DUTIES:

• Responsible for troubleshooting system and process issues. Conducts root cause analysis and proactively identifies potential issues/problems; communicates concerns and solutions to vendor and internal clients.
• Provides technical assistance to vendors on back-end management systems and hardware troubleshooting. Manages vendor technical relationship to ensure vendor product roadmap and systems changes are compatible with future IT technology advancements.
• Tests and evaluates hardware/software to ensure compatibility with internal applications and processes. Tests and coordinates deployment of firmware and driver upgrades on all applicable devices.
• System SME - works closely with power users and IT engineers to coordinate technical elements of an enterprise solution. Is responsible for maintaining a lab for testing and quality assurance activities.
• Assist with move, add, change, delete (MACD) process for applicable devices as needed.
• Other duties as assigned

QUALIFICATIONS

EDUCATION/CERTIFICATIONS:

• 4-year college degree in a related field or equivalent experience.

TECHNICAL/SOFT SKILLS:

• 1-3 years experience in some or all of the following preferred.
• Microsoft Server and Active Directory technologies.
• Outstanding organizational skills plus an ability to manage concurrent projects and activities.

EXPERIENCE:

• Strong knowledge of IT infrastructure preferred.

LEADERSHIP SKILLS:

• Works independently with ICS L3 technical peers to ensure system is appropriately represented across the Firm.
• Strong customer service and interpersonal skills required.
• Strong verbal and written communication skills required.
• Conveys a sense of urgency and drives issues to closure required.
• Displays a passion for excellence, a drive to improve, and a commitment to exceed expectations preferred.
• Ability to interface with business, operational and IT stakeholders as required for system planning, performance and maintenance preferred.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Location Street Address: 801 Nicollet Mall, STE 1200, West Tower, Minneapolis, MN 55402-2526 USA
Region: National
Position Type: Experienced
Job Type: Full Time
Degree Required: None
Travel Required: No
Sponsor candidates who are not eligible to work in US: No
Requisition ID: req29176